What's a good tone of voice to help users while completing forms? See labels in the examples below.
I'm thinking of either a...
- very compact '0/200 characters' to indicate their total number of characters added.
- more 'human like' phrase telling users how many characters they have left.
- No help labels at all.
The first one leaves more space while the other might be a bit 'friendlier'. However, both could come across like a requirement. Users can leave an optional field empty.
What's your experience? Or do you have any research that might support this?