I'm working on a side project to help improve patients' healthcare outcomes. This is an independent project and I am not affiliated with any organization. I want to learn about people's experiences in healthcare. Specifically I want to learn how doctors and healthcare professionals failed to treat patients or meet their needs.
This of course presents many ethical and legal concerns, and as this is an independent project, I want to be especially careful. I also have to conduct this research in a lean way as my time is limited.
So, any suggestions on how to get started? Is there an existing body of research that I could sift through to avoid having to do my own research?