1

Let's say you have a foo. Any given foo can be bought in multiple ways - loans over different terms, leases, etc. The foo has certain properties which effect the payment scenarios, such as the MSRP, the selling price, the shipping cost, etc.

I have a screen that shows all the possible scenarios for a set of given foos in which a customer might be interested in purchasing. Let's call this Screen 1.

Payment Scenarios by Foo

Each payment scenario has its own screen that you click into with additional details and further options you can edit (such as the term, configuring different taxing parameters, etc.). Let's call this Screen 2.

Individual Payment Scenario

If the selling price, shipping, etc. of a foo needs to be edited, the obvious place to do it is on the top level, Screen 1, when listing the foos and the given payment scenario overviews. However, a concern has been raised that if a user is already in a payment scenario - Screen 2, they have to click back to the foo overview in order to edit this information. This is non-ideal, as it takes extra time and clicks for the user, interrupting their workflow.

On the other hand, we make this information visible on the child screens - Screen 2. We can make it editable from these screens, instead of just viewable. However, I'm concerned that doing so will be confusing. For example:

  • When editing the Selling Price of the foo from Screen 2, will the user know they are editing it for all other payment scenarios that pertain to that foo?
  • Will they think they are just editing those details for that specific scenario?
    • If so, is there a (non-obtrusive) way to make it clear that this will effect the other payments?
  • Is this even desirable? Is there a reason not to do this that overrides the additional ease-of-use?
  • If we do implement it, is it better to remove the editing at the top level, to keep a single click-path to edit a given piece of information (a consistent complaint on our current design is that there are too many ways to complete a given action)?
  • 1
    Is the price of foo something that influences the decision to proceed to Payment? If so, breaking the workflow and editing it before continuing seems more important to me than ease-of-use. – gerstemout Aug 2 '18 at 15:01
  • How exactly is price of other "foos" edited, once one foo price is changed? is it linear like all of them have higher price for 50, or is something more complicated? – xul Apr 29 '19 at 17:09
1

Screen 1 is not the obvious place for editing price/shipping for each foo, as you don't see such information on Screen 1 (according to mockup).

When a person is on a Screen 2 (single Scenario) she has a chance to see a detailed information and this is the place to make a decision to edit it.

I assume some parameters to edit are global (will change all Scenarios) and some are local (will change specific Scenario). You can provide an one option to "Edit Foo A Super Edition". Once in edit mode, clearly separate which parameters are global and which apply only to a local Scenario.

Alternative

Foo A Super Edition - information on the Screen 1 could be divided from the start, separating global information from local per Scenario. Person could edit each.

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.