I am a computer scientist, and I have contributed in building a strongly technical solution (cloud-based, scalable) for the computation of large data volumes in short time. Such platform offers services for non-IT users (e.g., a software suite to be used by people working in a bank), but it obviously has to be used by IT users too (that have to install, configure and maintain it for the non-IT users).
Now I have to validate my platform, in several terms (e.g., efficiency, cost, UX).
While it is clear to me how to validate services for non-IT users (e.g., via learnability or usability or understandability etc), it is not clear to me how to validate them for IT users. The measurements that I would like to perform are about:
- is the user able to reconfigure the platform in a certain way that I suggest?
- is the user able to understand how to use the interface for the configuration of the platform?
- can the user understand the usage of each component of the platform?
- is it difficult for the user to use and manage all the components?
I would say that this is about perspicuity, efficiency, dependability (as define here). However, I feel I am missing something important here. Could you help me in understand what is missing?
Thank you for your help.