I'm part of a team that is building a messenger bot as another delivery method of data we're currently sending via email.
The goal is to ship an MVP in a couple of weeks and validate the concept/iterate on it through analytics.
I'm struggling with figuring out how to map out either use cases, user stories, and the conversation flow - or all of the above.
I've ruled out user stories for now since we don't have enough user research done to really know what a user would want to do with this, we'll be validating that after we launch.
So I'm left with use cases and conversation flow. What's throwing me for a loop is the fact that to my mind there are only 2 use cases - 1) successful sequence of steps through the system and 2) error flows - is that the way use cases usually manifest?
The other task, mapping conversation flow, seems like it could have infinite branches - user says x, bot responds with y. I'm just confused altogether :(