We have a part of our app where in the user has paid for a consultation and is then presented with a button to connect to the consultant. As in below:
When the user clicks on this button, the consultant (on the consultant app) will receive an incoming call alert by which he will be presented with a short information about the customer. This information is brief but the consultant needs to review it before "accepting the call". See below.
While the consultant is reading the brief information, on the customer's app, will show a display like below:
My question is, how do I design this "waiting" page or write a copy for it in a way that makes the waiting time bearable. Coz the consultant may take a few seconds (maybe 10 seconds) to review the profile on average.
I cannot put a progress bar because there is no "definite" time. Also, to note that this information will also be present during the actual conference, so it's okay even if the consultant doesn't completely read it at this point.
I am also thinking whether to use a "loading" icon instead of a "call" icon as it primes the user for waiting. (When calling someone (call icon), you feel that it should be an immediate response. But if it's a loading icon, maybe the user would be more willing to wait.) See below.