We have a desktop app where in there's a consultant receiving customers for a video conference / consultation.
In this app, we have incoming customers (meaning, customers that require consultation now) and customers on queue (those that will be serviced after the incoming customer).
I'm thinking of a having a permanent bar at the top of the app that changes in number / status. Depending on how many customers are on queue (say, it will refresh every 3 minutes.)
This way, the consultant will know how many customers are on queue wherever he is on the web application.
I'm wondering if there are better ways to handle this?