I am working on an application where one person consult/answer queries of lot of people (let say 100 to 200). Current system is very similar to any chat application in market, main difference is, it is one to many.
Main purpose of application is to answer users(many users) queries. which is done by consultant(one consultant) user.
Now problem is if consultant user broadcast some thought to all users, most of them respond either with smiley or thumb which flood the consultant user chatbox with unnecessary notifications resulting which lot of genuine queries remain unanswered.
What is a good way to segregate those unnecessary messages from important ones?
One way I can think of is: We recognise all smileys and short messages like ok, hmm etc and either don't show notification on them or put them under a different tab, let say "Other"
There are few other cases where unwanted messages come to consultant, like people sending good morning/evening etc