I am working on implementing an interactive tutorial that shows users how to use different products on a website. Many users of the site do not have advanced computer or internet skills, so the tutorial will be as basic as "Step 1: Click here to XYZ".
First I am considering how users will be able to find the tutorial on each page/product of the site, so they can always open it if they've not used the product for some time. I will obviously include a function that starts the tutorial if it's the first time they have viewed the product/page, as well as include a skip or close button should they want to try and figure it out themselves.
Should the modals of the tutorial be fixed or move around to be next to where the user has to click, or should I just make the button they have to click glow or something like that to grab their attention?
Is there a naming convention that is universally understood, apart from "help" for the button to launch the tutorial at any time?
Any advice would be appreciated.