I'm working on this cleaning services marketplace and we've decided to implement a two sided rating system.
Since a few customers are being disrespectful to the cleaners, we are implementing some rules in which the customer could be reported because of their bad behaviors.
Even thought, I'm not sure if we should tell them when they are being reported for the first time.
On one hand, they could change their manners accordingly to get in a respectful relationship with their cleaners, on the other, I'm not sure if that could discourage them of using the platform after that (even thought that report could be false).
I hope I explained enough this problem, and I haven't been able to find any research work on anything similar