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Adobe Flash Player Settings pop-up always confuses users on what to do. They alway missed to tick the 'Allow' checkbox

The app I'm working on allows users to record themselves for an interview. We use Flash. The step where the Flash Player Settings pops up is when we ask the user to allow us to access his/her camera and microphone. We did usability testing and this step is where users always fail to comprehend what to do next.

flash player settings

My solutions

  1. Add tips - I made a tips area to give instructions on what to do. That often been neglected by users as well.
  2. Add an arrow pointing to it - This is a good solution but, you can embed an arrow above the flash player thus, it's still not directly shown.

Wondering if anyone has experienced working around the Flash Player Settings pop-up. Would really appreciate if you can share how you made it stand-out and highlight what to do with it (which is to click the allow checkbox).

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  • 2
    Couldn't you just show a site right before the flash player site comes? Some websites do that with downloads, they show pictures of how the window looks and what to press, since you can't really point arrows at an overlay in a good way. – Big_Chair Nov 2 '16 at 14:54
  • Thanks @Big_Chair for the video idea. It's actually possible to have that approach :) – iamhonee Nov 2 '16 at 15:06
  • +1 on a small gif plus written instruction on what to do. – Keno Nov 2 '16 at 17:27

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