1

We're doing a migration for some of our settings pages for our website at my current job and we're also trying to hit an external deadline. The way the current settings pages are laid out is a tabbed format. You press a tab and it opens up the account info settings like username and password. you hit another tab and it opens up the subscriptions settings (it's literally only 1 setting). You hit another tab and open up 1 setting.

I was thinking of minimizing work and putting all the settings on 1 page for the initial phase of the migration (it's about 1 full page and 1/4 page scroll down (however, more in mobile devices) and then iterating on the design and UX later. Now, let's keep in mind this is a settings page on our website and not our main product. (the simplified new settings page looks like the screenshot below.

enter image description here

Will this new layout of 1 page for settings have a significant impact on our users in terms of them unsubscribing from our service or deciding not to use our service if they newly signed up?

For more context, here's a close example of what the current settings looks like below --I can't post the actual design we have.

enter image description here

Improve this question
6
  • 1
    For as far I can judge the situation, I would make the change if that keeps the deadline realistic. There won't be too many settings on the page to make a real impact on the user experience. It may even improve it since people don't have to think about the category a setting belongs to, which makes all settings more discoverable.
    – jazZRo
    Commented Jul 7, 2020 at 7:34
  • I hope you are not actually storing credit card details, or any other financial information on your own servers? Because that won't end well if you are.
    – musefan
    Commented Jul 7, 2020 at 8:38
  • @musefan how is this relevant to the question
    – Abdul Ahmad
    Commented Jul 7, 2020 at 13:34
  • @jazZRo that's what i was thinking too, thanks
    – Abdul Ahmad
    Commented Jul 7, 2020 at 13:34
  • 1
    I think it's an improvement! much easier to get an overview of all the settings, rather than having to click 4 times to find something. Unsubscribing should not be a concern, if people can't find it easily you only get annoyed people (bad for your brand name) and increased effort for the support team to deal with them.. I would think about the order of your sections though, maybe put unsubscribe at the bottom?
    – Martyn
    Commented Jul 7, 2020 at 20:12

2 Answers 2

Reset to default
1

Redesigning the Settings page in the manner you describe would likely not have a negative impact on your signups or retention rates. What might become challenging for your users is if they set up a large number of Notifications or Subusers. If they have to immediately remove one of 1,000 Subusers but there are 125 Notifications to scroll through first, that might become an obstacle.

A third option might be to reduce the number of tabs, but keep them for Notifications and Subusers. Keeping the tabs at the top will speed up tasks related to those areas.

Improve this answer
-1

I think there are no any significant implications. The reason is that user doesn't matter on settings design in comparison with main goal of the whole website design. Conversely, website owner pay much more attention to settings design because its goal is to gather important, reliable and valid data from user.

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.