Timeline for Search Results: "Is this what you were looking for?"
Current License: CC BY-SA 3.0
12 events
| when toggle format | what | by | license | comment | |
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| S Nov 2, 2015 at 15:58 | history | suggested | grg | CC BY-SA 3.0 |
Markdown quote formatting, remove superfluous edit break, copy edited
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| Nov 2, 2015 at 15:46 | review | Suggested edits | |||
| S Nov 2, 2015 at 15:58 | |||||
| Nov 2, 2015 at 14:25 | history | edited | Mayo | CC BY-SA 3.0 |
deleted 8 characters in body
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| Aug 7, 2014 at 16:59 | comment | added | Mayo | For better or worse the company displays the ASSUMED result. They have analysts monitoring search results and doing redirects. Analyst decides that "X" means "Y" and from that point on "X" is redirected to "Y". I have convinced them to do several things -- keep records of redirects (wasn't centralized) and review these redirects periodically. There is a need for the company to know when the consumer's query was CORRECT even though all "evidence" points to a typo. The need arrives when the customer is searching for a new product that the analyst is not aware of: as in the ComPutter example. | |
| Aug 7, 2014 at 14:22 | comment | added | jazZRo | But if you show this message You searched for "computter." No results were found for that. Did you mean “computer”? the results are shown for computter not computer right? What’s wrong with that? Again in my opinion never show the results for the assumed word (computer). No wonder people couldn't find the link, they were not looking for it because they thought they saw the results for the word they typed in. | |
| Aug 7, 2014 at 13:47 | answer | added | msp | timeline score: 2 | |
| Aug 7, 2014 at 13:42 | comment | added | Mayo | I don't think there is anything "wrong" per se. However I've done some user testing and found that too many people did not find the alternative. Why? I think it is because we automatically redirect people to the "assumed" page. Enter "Computter" and we will show you results for "Computer." People never seem to see the link for "Did you mean Computter." Now if the video game "ComPutter" was in the system then the user would be directed there. This really only happens when consumers are aware of brands or products BEFORE the store enters them in the system. | |
| Aug 7, 2014 at 6:49 | comment | added | jazZRo |
May I ask what's wrong with You searched for "computter." No results were found for that. Did you mean "computer"? ? You're giving the results for what the user searched for (something that should always be the case in my opinion) and it's giving an opportunity to correct something that is most likely a typo.
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| Aug 7, 2014 at 4:12 | history | tweeted | twitter.com/#!/StackUX/status/497233754008854528 | ||
| Aug 6, 2014 at 17:12 | history | edited | Mayo | CC BY-SA 3.0 |
added an EDIT section to further clarify my question
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| Aug 6, 2014 at 16:34 | answer | added | OpenTage | timeline score: 0 | |
| Aug 6, 2014 at 15:51 | history | asked | Mayo | CC BY-SA 3.0 |