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Nov 5, 2013 at 19:20 comment added tobinharris The argument for "keeping the user in control" is a good one. We shall probably AB test this as @GollyJer suggested but I think we'll keep the keyboard down for starters on this basis :)
Nov 5, 2013 at 19:18 vote accept tobinharris
Nov 5, 2013 at 11:34 comment added SidetrackedByLife Yeah, I've read similar things about kiosk design, but I'm not sure I 100% agree with it. I think what they are trying to get at, is to make sure you don't aim your experience at advanced users, or make sure your experience doesn't require an expert knowledge of the system. What I don't agree with is ignoring the fundamentals completely. Keeping the user in control and not creating anything jarring is definitely still high on the list of any experience, kiosk or not.
Nov 4, 2013 at 18:11 comment added Kip Keeping the user in control and not doing unexpected things on their behalf is a fundamental UX principle, so I agree with Sidetracked. I think automatically focusing on a field is appropriate if you're saving the user time while they're performing repetitive tasks, or if they interact with something and keyboard input is the first subsequent action they will perform. For example, if I pressed a "+" button to add a person to a list, and it revealed a form with fields for a name and email address, I would expect it to automatically focus in the first form field to save me time.
Nov 4, 2013 at 17:04 comment added tobinharris Thanks! Pondering it... All sensible except the "this doesn't do this on my iPad at home" conflicts with what I've read about Kiosk design. One paper said we should assume that the user has no prior knowledge of the device/operating system. That said, initiated user editing is almost ubiquitous now.
Nov 4, 2013 at 16:59 history answered SidetrackedByLife CC BY-SA 3.0