Timeline for Should survey for canceling subscription be before or after the subscription is canceled?

3 events

when toggle format	what		by	license	comment
Feb 9, 2012 at 1:07	comment	added	dnbrv		In case someone deactivates their profile "without thinking twice about it", Facebook keeps the data for at least 30 days so that people could come back without losing anything. My point is that the question sounds too rigidly and can be rephrases into something more personable, especially since the confirmation button is there to check intent. At the same time, it's good for any business to know why its customers are cancelling accounts even if it's a "random company X" because these surveys can provide insight into areas, where customers are dissatisfied the most.
Feb 9, 2012 at 0:37	comment	added	Rahul		I don't know about the Facebook thing - I think you have to take into account the possibility that many people will try to deactivate their account without thinking twice about it, which leads to a lot of complaints to Facebook's customer support, so Facebook actually has an interest in asking you if you're really sure you want to close your account. With a site of their size it's easy to guess at their reasons for designing the form that way, but I doubt their reasons are the same as, say, random company X's website that was built by marketers.
Feb 9, 2012 at 0:28	history	answered	dnbrv	CC BY-SA 3.0