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I would go with the first Option "Warn the user that closing their account will forfeit their credit" but as you mentioned this might create frustration when it comes to real money, even its only cents.

You can reduce this frustration by donating the money to a charity, therefore you can reinforce your brand image also user doesn'tusers don't feel like they are throwing away their money, so you convert a negative action to a positive one.

I would go with the first Option "Warn the user that closing their account will forfeit their credit" but as you mentioned this might create frustration when it comes to real money, even its only cents.

You can reduce this frustration by donating the money to a charity, therefore you can reinforce your brand image also user doesn't feel like they are throwing away their money, so you convert a negative action to a positive one.

I would go with the first Option "Warn the user that closing their account will forfeit their credit" but as you mentioned this might create frustration when it comes to real money, even its only cents.

You can reduce this frustration by donating the money to a charity, therefore you can reinforce your brand image also users don't feel like they are throwing away their money, so you convert a negative action to a positive one.

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source | link

I would go with the first Option "Warn the user that closing their account will forfeit their credit" but as you mentioned this might create frustration when it comes to real money, even its only cents.

You can reduce this frustration by donating the money to a charity, therefore you can reinforce your brand image also user doesn't feel like they are throwing away their money, so you convert a negative action to a positive one.