10,066 reputation
22263
bio website optimalesystemer.no
location Norway
age 37
visits member for 4 years, 4 months
seen 9 hours ago

Usability consultant in Norway.

My main focus is usability engineering and usability testing. I have my own usability lab with eye-tracking features.


Jun
8
reviewed Approve Layout for on-screen hexadecimal keyboard
May
7
comment Selecting multiple folders
@Nicolas I agree that the issue you raise is relevant for the software in general, but I cannot see how it's relevant for the actual question? Read the question once more. Goal: 'to have the user select the folder(s) he/she wishes to backup'. Problem: 'People get stuck in the folder selection dialog'. The issue you raise about unawareness would be suitable as another question, not as an answer to this question.
Apr
29
comment Selecting multiple folders
Very nice suggestions! Adding some numbers to guide the users is very smart.
Apr
29
comment Selecting multiple folders
I think this is a better explanation of the point I tried to make. +1 :-)
Apr
29
comment Selecting multiple folders
I think this is a better explanation of the point I tried to make. +1 :-)
Apr
29
comment Selecting multiple folders
BTW, it might be possible to add some additional, smart features to the "dumb software". Eg. showing the number of music files in the default music folder vs the number of music files in other folders.
Apr
29
comment Selecting multiple folders
2) The problem in the question is: "[The user] just closes the dialog without selecting any folder". This could be of two reasons. A) The users don't understand how to pick folders, or B) The users don't understand the concept (including the ignorance of the file structure). All suggestions so far are related to problem A), I wanted to point out that the problem could be something else too. Thus the suggesting about design principles like "good defaults", "illustrated choices", "smart selection", "direct access to common choices" and "mapping the user's mental model".
Apr
29
comment Selecting multiple folders
1) A user who know how to navigate the folder structure when placing the music files, would know how the select this when selecting backup-folders. It might be unclear from the MS-Paint mockup in the answer, but the upper half contains shortcut to the standard Windows folders, while the lower half is similar to the current solution. I.e. you can pick our own folders...
Apr
29
comment Selecting multiple folders
@Nicolas: Ah, now I see where your trying to take this. A couple of comments below...
Apr
29
awarded  Enlightened
Apr
28
awarded  Nice Answer
Apr
27
comment Can someone who is colour blind pursue a career in UX?
I never said that colours don't matter. I said that most UX work is not related to colours (ref. UI vs UX). Further: "good design" should by definition be usable for colour blind people too, so at the end of the day it shouldn't matter. If it matters - you have done it wrong.
Apr
27
comment Selecting multiple folders
@Nicolas: I have no idea what you just tried to point out. Why wouldn't the music be backed up? What do you mean by "it only backs up the folders the users have selected"?
Apr
26
comment Selecting multiple folders
@Danny Good point! A preview or hint of the content would be very smart. My answer isn't intended as an ultimate solution, it's just another alternative that wasn't mentioned already.
Apr
26
comment Selecting multiple folders
@Danny: The rationale behidn the suggestion is to provide the user with some good defaults and to to use some familiar terms. If the users is not familiar with the folder structure on his computer, then he would most likely collect his documents in the "virtual folders" that Windows exposes. Thus the most important locations the backup software should back up. Oh, and don't take my screen-shot literally! Those four folders are just a random pick. Other relevant folders should be added as well. Like you suggest: the desktop.
Apr
26
comment Selecting multiple folders
@Danny: From the end user's perspective, a location is a location. There's no need to add alien terms like "physical folders", "virtual junction points" and "libraries" ;-)
Apr
26
answered Selecting multiple folders
Apr
26
answered Can someone who is colour blind pursue a career in UX?
Apr
24
awarded  Nice Answer
Apr
24
comment Argument for/against splitting login process into checking username, then ask password?
If an user-name check is wanted, why not add an async check in the "de facto" username+password login screen? Try to sign up with username "qwerty" on signup.wordpress.com/signup (as suggested by Francis Pelland)