Reputation
4,940
Top tag
Next privilege 5,000 Rep.
Approve tag wiki edits
Badges
5 23
Newest
 Yearling
Impact
~106k people reached

Jul
23
comment For help desk feedback, what's the best Yes/No question to ask?
We have a separate survey that allows for more nuanced feedback sent out to a sampling of users. This is a feedback link included in the solution email. Answering this survey requires 5 seconds of investment or less, meaning we get a much higher percentage of users who respond.
Apr
24
comment For help desk feedback, what's the best Yes/No question to ask?
Thank you for your input. But if I may, why is yes/no two clicks? We use a yes/no where the choice is the submit button, so literally one click.
Apr
13
comment Opening website external links in new window — published usability tests
It's important to realize that Firefox has a sub-4% market share on mobile. Safari, Chrome, and the Android browser itself (from before Google switched to Chrome) make up over 85% of the mobile market share (source). Citing something that works on Firefox is pointless. Show that it works on these three browsers and you'll have a case that this is no longer an important usability guideline.
Mar
12
asked For help desk feedback, what's the best Yes/No question to ask?
Oct
26
awarded  Yearling
Sep
30
awarded  Explainer
Sep
24
awarded  Autobiographer
May
16
awarded  Nice Question
Feb
6
awarded  Nice Answer
Dec
12
comment Gracefully Constrain Window Size
That is correct @KitGrose. I have not done Windows development in a few years, and the terminology slips away so easily.
Dec
11
revised Gracefully Constrain Window Size
Wording.
Dec
11
comment Gracefully Constrain Window Size
No, I'm just blind. I will rewrite it to pertain directly to your situation.
Dec
11
answered Gracefully Constrain Window Size
Dec
11
answered Is it OK to create a user account on website for user while he presses the 'Login with Facebook' button to view a website?
Oct
26
awarded  Yearling
Oct
4
awarded  Necromancer
Jun
10
awarded  Enlightened
Jun
10
awarded  Nice Answer
Jan
29
comment Opening website external links in new window — published usability tests
@kentr Increasing usability directly increases revenue for most sites (assuming revenue is a goal). The only reason to prioritize keeping a page open when the user is not paying attention to it is if you have continuously refreshing ads on the page. Beware: keeping users on the site without them noticing reduces click-through rate on ads, directly affecting revenue in a different way.
Jan
7
awarded  Nice Answer