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Dec
1
comment Free usability questionnaire templates to follow?
^ I second that recommendation.
Nov
28
comment How do you determine the order of tasks in a usability test?
For each participant. The idea is to see if doing task A makes task B more/less usable. To do that you need to have different ordering for different participants.
Nov
26
comment Who should be responsible for A/B testing and conversion optimization?
I agree that having random folk doing random tests is a bad idea. I disagree that having a single individual/team be solely responsible is the only way to stop that happening.
Aug
31
comment System Usability Scale and internal reliability
If you're talking about the thing at 2:30 all they're doing is looking for runs of the same number across several questions (somebody went down the test and marked everything "4" — or whatever. I'd personally be a little suspicious of that as a good metric since I've seen genuine folk do that…
Aug
31
comment System Usability Scale and internal reliability
I think you're mis-reading the intent. They're not pairs of questions that are asking the same thing in two different ways. It's alternating questions so that on one the "high" is agreement and on others the "high" is on disagreement with the idea that it would encourage the participant to read each Q in detail. This was good practice at the time SUS was created, but there's been more recent research that it can actually lead to more user errors. There's actually an 'all positive' version of SUS out there measuringu.com/positive-negative.php
Aug
29
comment How much margin (if any) should I allow for in calculating SUS?
See en.wikipedia.org/wiki/Standard_deviation & mathsisfun.com/data/standard-deviation.html
Aug
29
comment Quick, Quantifiable UX Screener Questions
UX is a darn broad field. Can you talk about what the focus of role you're looking for? Research? IxD? Graphic Design? Usability Testing? IA? etc.
Jul
30
comment Best way to ask a question about a mostly subconscious behavior?
^ What @JonBee said.
Apr
2
comment What is best UX design process for a Startup?
Go pick up a copy of Laura Klein's "UX for Lean Startups". I think it'll help.
Mar
23
comment How can I communicate the user, that the refresh button must be clicked to refresh the content?
Did you ask the test participants why they hesitated? I can think of several possible reasons (didn't recognise the icon's meaning, thought it refreshed the whole page and would lose their settings, etc.)?
Feb
21
comment What's the difference between “Discovery” and “Usability”?
Depends what you mean by "the same time". Generally the practices are one or the other. E.g. ethno-style interviews are pretty much all discovery - since you're not evaluating a product. Process wise you'd do both discovery & usability practices at the same time when you're in an environment of rapid exploration & testing. Finding new stuff out & testing whether what we found out is correct. That kind of setup is what you'll sometimes see in startups, agile & lean teams.
Feb
21
comment What to use for “other” or “unknown” gender?
Not everybody fits in M/F categories, and for those that do fit in those categories you don't have 100% data. That's the reality of the world we live in. What is the problem? ;-)
Feb
19
comment How many participants for an ethnographic field study?
This. In the academic literature this is often referred to as "saturation". Googling around that should get the OP some pointers.
Feb
6
comment Is creating a user persona for a personal project needed?
I'm in the 'proto-persona' = a fundamentally different thing from persona cap. Hence the 'proto" :-) Proto/ad-hoc persona are useful for initial alignment. But unless you ground them in actual research they can be positively dangerous in my experience.
Feb
6
comment Best way to create user personas?
Are you asking how to create persona [which is a question abot user research], or how to produce persona descriptions [the physical artefacts used to communicate the persona research]?
Feb
5
comment Email username for automated emails
@DanielZahra - I think you can do both. You can make it obvious that it's an automated mail, but also have a human as the sender. For example I suspect that few subscribers think that I send our Agile & Lean UX newsletter by hand. The Mailchimp footer is probably a bit of a give away ;) But the email is "from" me and I read the replies. I'll clarify the answer.
Dec
19
comment Displaying First Name vs Full Name - Is one less formal than the other?
If I had more than one up-vote to give… ;-)
Aug
23
comment How to tell Facebook users don't be afraid to sign in?
++ x lots to this answer. Facebook only login == I don't use the site.
Aug
20
comment Can UX without research really be called UX?
I'd actually disagree with that moderately ;-) When working with agile teams I'd much rather involve them with the research work, rather than try and do it all before hand. Good agile teams work incrementally. UX research folk work incrementally. Having both work together is stupidly effective in my experience.
Aug
14
comment Guidelines on using hyphenation in interactive design
Agreed - but the holes & rivers problem goes away if you don't right justify — and the driver for filling all the horizontal space by combining right-justified text & hyphenation on the paper is — well — often to get the most out of the paper.