1,154 reputation
413
bio website about.me/cjatherton
location UK
age
visits member for 3 years, 6 months
seen Dec 11 at 14:07

User experience architect and cognitive scientist. Currently freelancing and would love to hear about that project of yours. You know, the one that needs a bit of psychology thinking. Ping me?


Sep
24
awarded  Autobiographer
Jul
30
awarded  Popular Question
Jul
14
comment How to retain users when payment is *not* the last part of the process?
.@msparer, you are right that they share some commonalities. However the impetus is very different here! When you buy tickets to an exciting event or experience, you are looking forward to going and you know that the buying is leading to that big event. When you fill out a government form to apply for a service, you expect them to get in touch with you when something needs your attention. But here, you need to do more first, before anything else will happen! Which is not usually the case when buying tickets, etc online. Thank you though.
Jul
14
comment How to retain users when payment is *not* the last part of the process?
Thank you @Vinay. We are looking at doing this now — I think surfacing that 'not completed' stage stuff is really crucial here.
Jul
14
comment How to retain users when payment is *not* the last part of the process?
Thanks @Pierre. We are already doing several of these, but this is well-phrased advice. I have some residual concerns about 'just' an email notification, because the temptation can be to think "Oh, I submitted the form successfully!" and switch off from what the rest of the email is telling you to do. Working on a progress indicator that encompasses the online form and the other steps too. Thank you!
Jul
9
asked How to retain users when payment is *not* the last part of the process?
Jun
8
awarded  Yearling
Jun
3
comment Show a password strength indicator without text?
The popup in the second example given here is quite far away (visual angle-wise) from where you are typing and looking. The first one is likewise not quite where the user is looking. It's probably better to have anything you want people to notice sit hard left on the page, so it's closer to the label and where the user is actually typing.
Feb
10
comment Is Successful Validation useful for step forms
Don't only use colour or font size/style — people using assistive technologies won't benefit from that. ARIA markup (stackoverflow.com/questions/3474099/what-is-html5-aria) would help cover that angle.
Nov
27
comment How to design for people not willing to learn?
I'm interested by the emphasis on personality in this whole thread. It's tempting to attribute other people's behaviour to personality, rather than to the context in which they find themselves (O HAI THERE, fundamental attribution error). IME it's usually possible to work out a user's motivation (and frame the task to fit it) by taking the time to speak with and understand them — but that can take 30 minutes of a 45-minute research session ;-/
Sep
4
answered What is a good Intranet Experience in 2013?
Jul
5
revised Guidelines for designing usability for Japanese elderly
typos!
Jul
5
answered Guidelines for designing usability for Japanese elderly
Jun
24
comment Should a toggle button show its current state or the state to which it will change?
Relying on red/green alone doesn't make for great accessibility, either.
Jun
8
awarded  Yearling
Mar
4
comment What are some good examples of guiding people through an infographic or interactive, but without it feeling like it's on rails?
Yup, that's one of the patterns we're trying to persuade some clients to go for. Not all have the stomach or budget for a rewrite, but as I see it, it's one of the best ways forward.
Feb
26
awarded  Nice Answer
Feb
22
comment What are some good examples of guiding people through an infographic or interactive, but without it feeling like it's on rails?
@DA01 AFAICT it's basically a core text with some bits expanding (like link text on Wikipedia, but in-page). But it's interesting that it doesn't work for you; I have to consider the possibility that site users will be similarly nonplussed. Thanks for the useful feedback!
Feb
22
comment What are some good examples of guiding people through an infographic or interactive, but without it feeling like it's on rails?
Agree with your assessment! It's still cool though :)
Feb
22
comment What are some good examples of guiding people through an infographic or interactive, but without it feeling like it's on rails?
I like where this is going, although it keeps breaking (and I'm using Chrome in OS X, admittedly Snow Leopard, but still), so I can only view some of the interactive components. It also doesn't work at all on an iPad (I can only see the text segments of the page and none of the link/hover text is viewable). But I admire the principles at work, so thanks :)