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bio website http://@jonwhite123
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visits member for 3 years, 3 months
seen Mar 9 at 4:55

Developer turned Product Manager who quickly had to learn the value of good UX. On a learning path.


Dec
8
comment Representing a network of product dependencies as a diagram
@vitaly - great point - I will updsate the question
Dec
8
comment Representing a network of product dependencies as a diagram
@stash - you may be correct :)
Dec
6
comment Representing a network of product dependencies as a diagram
I think that is a good suggestion - could you put it in an answer below?
Dec
6
comment Representing a network of product dependencies as a diagram
Fair comments - I think it is more important as a reference for internal teams / sales than it is for customers. I will update the question to reflect this.
Mar
24
comment What benefits will a professional usability study give me over a guerilla one?
@jcmeloni I was going to edit but the answers below have addressed what I intended.
Mar
24
comment What benefits will a professional usability study give me over a guerilla one?
I guess my question is really around what do I get over and above a guerilla test. So they are on the table. Should I edit the question?
Mar
22
comment Replace polling with clever simulation
could you communicate the code via the phone call, and then get the user to submit the code thus closing the box? And if the user has not answered after x seconds, assume the call failed and close the box?
Mar
21
comment Selecting items for different categories in a dropdown
@dnbrv Immediately? I thought I have 4 days to do that? Not trying to be pedantic. I thought that is how bounties worked?
Mar
21
comment Should developer's ideas also be considered in UX discussions?
@jcmeloni - the word 'user' depends on context though. Just because a developer is a user of a IDE, does not mean they use the products they build. In fact none of the developers in my company fit the user profile for any of my products. They should have input, but it is 'problem solving' input, not 'user voice' input.
Mar
21
comment Selecting items for different categories in a dropdown
@dnbrv - I only had 2 answers when I created the bounty, I was looking for a range of suggestions which I have subsequently achieved, so the bounty worked.
Mar
21
comment Selecting items for different categories in a dropdown
What does that add for the user?
Mar
19
comment Selecting items for different categories in a dropdown
Bart, user - I type HTC, hit enter, nothing happens. I must select a device. Once I have selected a device I go directly to the Device Support page.
Mar
18
comment Selecting items for different categories in a dropdown
What I mean is I have Devices A, B, C and D. A is 'Supported', B is 'Unsupported', C and D are both 'other', yet 6 has 20 user-generated articles written about it inferring that it is likely to work. D on the other hand has zero. What could I use to infer that C is more likely to work than D?
Mar
16
comment Selecting items for different categories in a dropdown
For option 1, how could I designate a scale for 'other'. let's say 'number of user generated articles' is a good barometer of compatibility. Would you put this in the dropdown also?
Mar
15
comment Selecting items for different categories in a dropdown
Good point. I think as a call center user ('I have to delight my customers as well as get them off the phone as quickly as possible') they would appreciate the information as early as possible in the flow. The Device Homepage has multiple data sources, so a summary view I think is useful....
Mar
5
comment Is there a word that descibes a UX that has been added-to over time and as a result no longer reflects the designers original intent?
@A'n' User - Because UX was done as a one-time job by a contractor.
Mar
4
comment Is there a word that descibes a UX that has been added-to over time and as a result no longer reflects the designers original intent?
Interested who downvoted and for what reason?
Jan
7
comment Is it better to use generic icons for 3rd party branded software or system specific icons?
you could use an icon as well as text? But I think that the text is the clearest - you have to take into account multiple versions of each platform as well.
Dec
24
comment If there is a known error in a feature should we warn our users or just turn off the feature?
What's the URL for the page?
Dec
20
comment If there is a known error in a feature should we warn our users or just turn off the feature?
Agree, that is why I suggested not to display it.