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visits member for 2 years, 11 months
seen Apr 16 at 1:57

Apr
3
comment Is there an optimal font size / line height ratio?
This depends on what element is being treated. Sure for paragraphs a line height of 1.2x - 1.5x type size makes sense. But for large headings - it might get unwieldy. And even paragraphs come in different shape, sizes and styles.
Mar
3
comment What is lean UX, and where can I learn more about it?
Seems like CHECK portion has to do mostly with "live" metrics - that is the product has to be in production. What about qualitative metrics gleaned from generative research? Jeff does have a "Research" section as step 1 but that's about it. Curious if this was elaborated on elsewhere.
Feb
28
answered How to represent, in a dot-progress-bar “Finished, Next, Future” items
Feb
27
comment How to communicate web design mockup specifications to front-end developers?
Why not supplement the static document with something slightly more timeless like a style guide, which could outline the interaction and principles that are overarching and pertain to visual design across the board?
Feb
27
comment Competitive Research for Non-public Sites
I'm not sure the answer is "You can't" necessarily. My understanding is that it largely depends on the terms of service / licensing agreement and I have yet to encounter one that clearly spells out no competitive usability testing allowed. The biggest issue though is the main part of the app lies inside, past the registration process - think turbotax for instance - you can browse around the site but until you go through the app and submit your taxes you're not really learning anything.
Feb
27
comment Designing for Perpetual Beginners
Most of this is applicable to just good design. You SHOULD make things fast, easy, etc. For Point 4 are you saying use shapes, colors to replace text? For something like iconography - studies show that icons aren't as easy to comprehend as text.
Feb
26
comment Designing for Perpetual Beginners
@LieRyan I understand most resources deal with the general scenario but I haven't seen this issue addressed in UX literature anywhere yet.
Feb
26
comment Designing for Perpetual Beginners
@SteveBennett actually filing taxes is a perfect example because it has two whammies - it's an infrequently used product PLUS it deals with a difficult domain - tax laws. That pretty much summarizes my situation, an inherently difficult and unappealing industry that customers don't bother much to engage with.
Feb
24
comment Competitive Research for Non-public Sites
@ChairmanMeow yeah that's a good suggestion, however you only get at scraps of pages and sometimes outdated ones at that. What I'm interested in is running a fully scale usability study vs. emotional reaction / focus group.
Feb
24
asked Competitive Research for Non-public Sites
Feb
21
awarded  Nice Question
Feb
19
comment Designing for Perpetual Beginners
Yeah, I think RITE is a given and vetting users while not confounding results by avoiding reuse goes without saying. I'm more curious though what to design for and what principles hold true for a perpetual user scenario because at the end of the day, let's face it - you can spend an inordinate amount testing without making much of a dent. Perhaps relying more on generative research to fully understand the customer's mental model before diving into evaluative testing.
Feb
19
comment Designing for Perpetual Beginners
@ChairmanMeow think of the things you need to do but don't like to do - e.g. paying bills, managing your insurance (car, home, etc.). Basically anything that's not a sexy consumer product fits into this category.
Feb
19
comment Designing for Perpetual Beginners
So in a way providing a good onboarding process dtelepathy.com/blog/design/ux-flows-onboarding
Feb
18
asked Designing for Perpetual Beginners
Feb
11
awarded  Critic
Feb
6
comment How to encourage users to discover software functionalities?
In general you want to design for the intermediate user, yes advanced features will save time but most likely the user will be motivated enough to seek that functionality out themselves.
Jan
21
awarded  Yearling
Jan
21
accepted Starting a UX Role in a New Organization
Nov
14
comment Is Repeating a Word in a Navigation Panel Bad?
Totally agree on the SEO front, when writing content there are other things to consider aside from just the UX, in this case getting users to the page in the first place via a search result. That said it does make me wonder how effective such messaging is whether for search engines or users.