3,383 reputation
41739
bio website lukecharde.com
location Albany, NY
age
visits member for 3 years, 7 months
seen Oct 16 at 21:47

Creating human-centric digital experiences is my craft.


Jul
24
awarded  Quorum
Jul
20
comment Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?
Your answer best articulated the rational. Much appreciated.
Jul
20
comment Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?
Your Nielsen link allowed me to dig in further into the best practices. Thanks.
Jul
20
awarded  Benefactor
Jul
20
accepted Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?
Jul
18
revised Why don't ATMs give you cash before your card?
quotes styling
Jul
18
suggested suggested edit on Why don't ATMs give you cash before your card?
Jul
16
awarded  Enthusiast
Jul
15
awarded  Nice Question
Jul
14
comment Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?
A 10-15 question survey... More demographic questions, what were you looking for? Did you find it? How hard was it to locate? Did the content meet your needs, etc.
Jul
14
awarded  Promoter
Jul
12
comment Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?
I took the idea from a series of A/B Testing Microsoft did at videolectures.net/kdd07_kohavi_pctce @minute 4:20 where they increased rating participation by 7x by going from a star model rating system to the up down vote. It seems that the commitment for giving an up/down vote is much less than to "report a problem"
Jul
12
asked Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?
Jul
11
comment Is spacing between touch targets an unnecessary recommendation by Microsoft?
@GotDibbs Thanks for the well-thought out answer. I think we'll be going with recommendation of the Microsoft model noting that the necessity of space between targets decreases as the target size increases.
Jul
11
accepted Is spacing between touch targets an unnecessary recommendation by Microsoft?
Jul
11
awarded  Popular Question
Jul
9
revised How to measure an app's usefulness?
Formatting and clarifying answer.
Jul
9
answered How to measure an app's usefulness?
Jun
30
comment Is spacing between touch targets an unnecessary recommendation by Microsoft?
Thanks... Changed wording from requirement to recommendation.
Jun
30
revised Is spacing between touch targets an unnecessary recommendation by Microsoft?
Grammar