3,403 reputation
41740
bio website lukecharde.com
location Albany, NY
age
visits member for 3 years, 7 months
seen Oct 16 at 21:47

Creating human-centric digital experiences is my craft.


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revised Activation email message optimization
corrected spelling
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accepted What to call “Cancel” when “Cancel” is already the default action?
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comment What to call “Cancel” when “Cancel” is already the default action?
This answer makes sense in theory and likely in many cases (+1)... but "Cancel my Subscription" was all that was in my mind as the Redbox user when I took the screenshot - not "Unsubscribe" or "Remove". It would seem that the user's intent and mental model should trump interface copy consistency.
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awarded  Nice Question
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asked What to call “Cancel” when “Cancel” is already the default action?