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location UK
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visits member for 3 years, 3 months
seen Jul 18 at 10:46

Roving Psychologist.


Jul
17
comment Mobile Site Usability
I'd be surprised if other companies weren't offering remote user testing on mobile devices: the principle is the same, its just a different screen.
Jul
16
comment What's the difference between Information Architecture and Interaction Design?
IA becomes more significant on 'big sites' in which the organisation of large amounts of information becomes more significant.
Jul
16
comment What's the difference between Information Architecture and Interaction Design?
Agreed. I don't think this clarifies things at all.
Jul
16
comment What are some good methods for displaying large amounts of text?
Some good answers on formatting - but the fundemental one is 'does the user actually need / want all that text' - You might think all the text is important - but does the user ?
Jul
15
comment Should applications include currently useless features?
Excellent answer !
Jul
15
comment Apdex - Where does the “four times” factor come from?
I'm rather wary of anything which turns the subjective world of user experience into nice, neat, numbers.
Jul
9
comment Alternatives to “Like”, “+1”, “Bookmark”, and “Favorite”?
I think the term "Follow" is good - it gets over the idea of both approval and the fact that you wish to continue to be 'part of the gang'.
Jul
8
comment Why are double-handle taps still installed in households and public washrooms?
The scalding issue is actually a big one - there is always the potential for a mixer tap to contain some hot water. Users have to learn to run a mixer tap for a second to ensure that it won't deliver unexpectedly hot water.
Jul
7
comment Exposing touch screen sensitivity in the UI
Postscript 2: Such is the growth of the touch screen that I noticed a car park ticket machine near here has had signs added to it "This is NOT a touch screen" - as clearly people were trying to touch the screen rather than the physical buttons along the edges of the screen...
Jul
4
comment Forcing Users To think up More Complex Passwords / Ease of Remembering Them
I go with this bit as the question answer "Forcing users to do anything is rarely a good idea. It might be better to allow all passwords, but display a "Password strength" value as direct feedback after they enter the password"
Jun
20
comment Why is the settings icon either associated with gears or a wrench + screwdriver
It would be interesting to know when this icon was introduced.
Jun
14
comment Passwords: Speed of conversion from displayed to 'starred'
I'd certainly agree that being able to turn off the starred format would help as it gives the user control. However there must be an optimum 'hiding' time which is a play off between the user being able to see what they've typed and it being automatically hidden if its left on screen too long.
Jun
11
comment Usability testing - is it possible to utilize think-aloud protocol and measuring time completion at the same time?
A footnote to this would be that you can collect some rough and ready completion time data which will point to any large differences in performance.
May
29
comment what do users expect to find on a “contact us” page?
I think you also need to think about why they would want to look at a contact us page: if its a pure e-commerce site then they shouldn't need contact information if the site handles the transaction well.
May
9
comment Who introduced the term learnability to usability?
In the early days it was just all called HCI. Another interesting question is when the term 'usability' came in.
May
8
comment Intranet best practices - resources?
Inranets are much more complex as they represent the 'internal politics' of an organisation: expect to attend lots of meetings with heads of departments !
May
8
comment What produces better response? Email address vs. contact form
One slight twist on the question would be the difference in response between a contact form and an apparently personal email address: I'd tend to assume that a 'feedback' email address is going nowhere in particular, whereas paul.smith@email.com I'd assume actually might have a real person on the other end of it.
May
7
comment Does providing screenshots help with documentation manual?
Summarised by the old phrase "If all else fails - read the manual"
Apr
29
comment Why do traffic lights have three separate light bulbs instead of having one?
It's worth noting that periferal vision is particularly sensitive to 'movement', which you sort of get from having separate lights.
Apr
28
comment Can someone who is colour blind pursue a career in UX?
I'll second the 'could be advantage': because our mental system handles inputs from the world so well, its sometimes difficult to spot those situations where it sometimes gets tripped up - and we tend to assume that just because we can see / understand something, everyone must see it in the same way.