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Roving Psychologist.


Sep
9
comment What are some good UX practice if your app is unable to obtain GPS lock
Just to clarify that 'graceful degredation' is the process of keeping software working (if not as well as intended), as described above, and shouldn't be confused with writing polite ('graceful') error messages: w3.org/wiki/Graceful_degredation_versus_progressive_enhancement
Sep
9
comment What are the metrics for measuring security and cognitive load as attributes of usability?
I think you also need to clarify what you mean by 'cognitive load' as this can cover many aspects of mental activity. I'm assuming in this case what you mean is the ease of recalling passwords etc ?
Sep
8
comment What would be the best methods to find out the factors that can change customers behaviours who call?
Given the massive volume of email received nowadays I wonder whether people will be that happy getting more of them uninvited.
Sep
7
answered Breaking into UX from a very weird background?
Sep
5
comment Is there any evidence whether call centre staff using “air traffic control” spelling of letters helps or hinders understanding?
I think the need to clarify is common sense: however the question relates to the best way to do it. (Although I'd agree with your common sense view of using the "as in XXX" - although using shorter clarification words "W as in Wall" might be easier to understand than "W as in Whisky".
Sep
5
comment Is there any evidence whether call centre staff using “air traffic control” spelling of letters helps or hinders understanding?
There's lots of info in your post Adriano: I think summarising it, the overall view is "A spelling alphabet is a good idea; but not the NATO" one. I disagree on the need to study a large population though, if one is just testing it for usage in one country.
Sep
4
comment Is there any evidence whether call centre staff using “air traffic control” spelling of letters helps or hinders understanding?
I don't think we have 'evidence' but the history on the links is interesting.
Sep
4
comment Is there any evidence whether call centre staff using “air traffic control” spelling of letters helps or hinders understanding?
Edited to add more info.
Sep
4
revised Is there any evidence whether call centre staff using “air traffic control” spelling of letters helps or hinders understanding?
added 110 characters in body
Sep
4
asked Is there any evidence whether call centre staff using “air traffic control” spelling of letters helps or hinders understanding?
Sep
2
revised UX resources for very specific use cases (Surveillance software)
added 877 characters in body
Sep
2
revised UX resources for very specific use cases (Surveillance software)
added 296 characters in body
Sep
2
answered UX resources for very specific use cases (Surveillance software)
Aug
31
comment Breaking down tedious processes
This seems like a perfectly clear cut question to me. Its also quite an important question as you don't want your users getting fed up with entering too much data and just giving up.
Aug
31
answered Breaking down tedious processes
Aug
31
comment Do average users expect the Esc key to work on websites?
I think to clarify this: ESC is used where there isn't any navigation at all using a website (such as full screen video) - its also a gaming standard for 'close'.
Aug
29
comment Are Visual Programming Interfaces effective for non-tech users?
I'd say easier for easy tasks and harder for hard tasks - Here's Lego's VP language for 7 year olds (based on Labview) preview.tinyurl.com/ktblndl
Aug
29
comment How to analyse user survey results
This a quite a common problem - a qualitative survey can produce a lot of very useful information and if you categorise you'll get some basic descriptive statistics ( % doing x versus % doing y etc ). However you will also understand a lot more about your users.
Aug
28
comment How to analyse user survey results
Next time you do this try doing a small sample survey so that the full survey is focussed around issues you have already identified. It makes analysis easier as the larger survey is providing more data on the issues you've already identified.
Aug
26
comment What is easy to perceive? Width or height?
There are formal conventions on how to graph data - so users will be used to the formats shown above.