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Roving Psychologist.


Sep
10
answered What other UX processes exist other than user centered design?
Sep
9
comment What is the common name for this widget (vertical buttons/links)?
I'd call it a Side Tab - but there may be an official answer.
Sep
9
comment Convenience and privacy vs. extra step to send a notification
A well described question.
Sep
9
comment Should i create a mobile version of a long form?
And if you are splitting it over several pages - let the user 'flick through' the pages without entering data so that they can preview how much data they need to enter in order to complete the excercise.
Sep
9
comment What are some good UX practice if your app is unable to obtain GPS lock
Just to clarify that 'graceful degredation' is the process of keeping software working (if not as well as intended), as described above, and shouldn't be confused with writing polite ('graceful') error messages: w3.org/wiki/Graceful_degredation_versus_progressive_enhancement
Sep
9
comment What are the metrics for measuring security and cognitive load as attributes of usability?
I think you also need to clarify what you mean by 'cognitive load' as this can cover many aspects of mental activity. I'm assuming in this case what you mean is the ease of recalling passwords etc ?
Sep
8
comment What would be the best methods to find out the factors that can change customers behaviours who call?
Given the massive volume of email received nowadays I wonder whether people will be that happy getting more of them uninvited.
Sep
7
answered Breaking into UX from a very weird background?
Sep
5
comment Is there any evidence whether call centre staff using “air traffic control” spelling of letters helps or hinders understanding?
I think the need to clarify is common sense: however the question relates to the best way to do it. (Although I'd agree with your common sense view of using the "as in XXX" - although using shorter clarification words "W as in Wall" might be easier to understand than "W as in Whisky".
Sep
5
comment Is there any evidence whether call centre staff using “air traffic control” spelling of letters helps or hinders understanding?
There's lots of info in your post Adriano: I think summarising it, the overall view is "A spelling alphabet is a good idea; but not the NATO" one. I disagree on the need to study a large population though, if one is just testing it for usage in one country.
Sep
4
comment Is there any evidence whether call centre staff using “air traffic control” spelling of letters helps or hinders understanding?
I don't think we have 'evidence' but the history on the links is interesting.
Sep
4
comment Is there any evidence whether call centre staff using “air traffic control” spelling of letters helps or hinders understanding?
Edited to add more info.
Sep
4
revised Is there any evidence whether call centre staff using “air traffic control” spelling of letters helps or hinders understanding?
added 110 characters in body
Sep
4
asked Is there any evidence whether call centre staff using “air traffic control” spelling of letters helps or hinders understanding?
Sep
2
revised UX resources for very specific use cases (Surveillance software)
added 877 characters in body
Sep
2
revised UX resources for very specific use cases (Surveillance software)
added 296 characters in body
Sep
2
answered UX resources for very specific use cases (Surveillance software)
Aug
31
comment Breaking down tedious processes
This seems like a perfectly clear cut question to me. Its also quite an important question as you don't want your users getting fed up with entering too much data and just giving up.
Aug
31
answered Breaking down tedious processes
Aug
31
comment Do average users expect the Esc key to work on websites?
I think to clarify this: ESC is used where there isn't any navigation at all using a website (such as full screen video) - its also a gaming standard for 'close'.