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Apr
2
comment Usability/UX elevator pitch?
If you want to be hired by an organization, saying "putting users' needs before those of the organization" might not work so well... From my experience, projects have to accommodate requirements from users, organization and development/IT - our job in such a project is to cover the user's side of this picture, which is often underrepresented, but we also need to be able to understand these other interests and make compromises.
Apr
2
answered How can we communicate that UX work can't be done by just anyone?
Mar
30
revised Shopping cart in store management software
added 3 characters in body
Mar
27
asked Shopping cart in store management software
Mar
8
awarded  Yearling
Sep
8
awarded  Nice Answer
Mar
8
awarded  Yearling
Jan
3
comment Secure but still usable license key retrieval mechanism?
I see where you're coming from and I have seen this message as well, but my fear is that many users won't actually read it: first, on the web, the majority of users scans text rather than reading it, and entire blocks of unexpected text might end up ignored. Second, in the user's mind, the next step in the process of retrieving the key would be to check their mail, so they likely won't stay on the web page to see what comes next there.
Dec
31
comment Secure but still usable license key retrieval mechanism?
I like the idea of adding an additional piece of information. I wouldn't go for the ZIP though, as the format varies between countries (e.g. US vs. UK ZIPs, so it's hard to normalize) and the user's ZIP can change over time. A better option could be the date of birth or some other piece of information that is constant and tied to the buyer's person. I'd also make it mandatory to enter it, since we're protecting the business interest. I would, however, make it clear to the user that the date of birth is necessary to retrieve the key later, so that they understand they shouldn't enter fake data.
Dec
26
comment Secure but still usable license key retrieval mechanism?
Yes, just the license key gets displayed, which would essentially give an attacker a free license of the software - no other user data (apart from the e-mail address the attacker has entered) is involved. I like your idea of informing the user about this, but I doubt they will be very interested to follow up, as they lose nothing.
Dec
20
awarded  Student
Dec
20
asked Secure but still usable license key retrieval mechanism?
Mar
27
awarded  Nice Answer
Mar
8
awarded  Yearling
Mar
16
answered Is double-click necessary anymore?
Mar
8
awarded  Yearling
Aug
24
comment Does logging in turn away visitors
@user7615 Welcome to UX.SE, David :-)
Aug
14
comment Max OS X Lion: Two Buttons “Highlighted” by Default—what?
AFAIK this is not a new thing - I'm pretty sure I saw it in Tiger, Leopard and Snow Leopard as well.
Jul
20
awarded  Nice Answer
Jun
21
comment Best practice for no records found?
+1 exactly how I did it - I have to check for my positioning though, golden ratio seems like a great idea!