nadyne

1,218 reputation

bio	website	nadynerichmond.com
	location	Mountain View, CA
	age
visits	member for	5 months
	seen	52 mins ago
stats	profile views	45

I'm a user experience researcher with deep experience in understanding enterprise users, Mac users, and mobile users. I have experience in qualitative methodologies including contextual inquiries, interviews, focus groups, site visits, field work, usability studies, and co-design.

	1,218 reputation	bio	website	nadynerichmond.com	visits	member for	5 months
36 badges		location	Mountain View, CA		seen	52 mins ago

summary answers questions tags badges favorites bounties reputation activity

18 Comments

suggestions reviews revisions comments badges posts accepts all

Mar 23	comment	Calendar recurrences on the last day of the month How do you know that it wasn't confirmed? Clicking OK once is correct in terms of number of clicks, but is not correct in terms of cognitive load for the user. When the application explicitly asks the question of intent, even though it's extremely likely that the user means "on the last day of every month", the user has to stop, read the text, and then consider which of the answers is closest to their intent. I think it's significantly better to reduce cognitive load, get the 80% case right (although it's more than 80% for this), and let those in the <20% case figure out another method.
Mar 23	comment	Calendar recurrences on the last day of the month I get paid on the 15th and on the last day of the month. Apparently my company's accountants can manage such complexity.
Mar 23	comment	Calendar recurrences on the last day of the month Given that you state that Outlook is probably closer to users' intent, what is the value in forcing the user through an extra step?
Mar 9	comment	Which is easier to use: List of people sorted by FirstName, LastName or LastName, FirstName? ... except, of course, that people often change their surnames when they marry.
Mar 8	comment	Is it necessary to involve the user from the beginning of the software engineering process if we want to emphasize usability? Thanks! That's very kind of you to say so. I'm glad that you find them useful.
Mar 8	comment	When user testing, how important are representative users? I think that you can't make an assumption about whether someone will buy an application based on whether they're willing to test it. Professionals are very busy, and user research on its own doesn't have an immediate benefit to it. It's my experience that the more highly-skilled an audience is, the more that you have to pay them to take part in your user research to make it worth their time.
Mar 5	comment	Avoiding designing by committee If your stakeholders truly won't budge, then it's time for some user experience research. Let data make the decision.
Mar 4	comment	If you can't improve loading time, is distracting the user a good technique? +1 for pointing to existing research about perceived performance.
Mar 2	comment	How to properly layout multiple interactive controls using best UX pattern? In your work on a similar interface, did you do any user research to see if it met your users' needs?
Mar 2	comment	Counting to Infinity - Are counters usable? It was a paper that I read during my math undergrad. :)
Mar 1	comment	Counting to Infinity - Are counters usable? I didn't downvote it, but I would for the following reasons: * "Everything online is measured" is demonstrably false. * It doesn't answer the questions being posed, which is whether large numbers are usable and understandable, and whether some common ways of presenting long numbers in a shorter format (eg, 1k == 1000) is understandable. * The points about the potential for bad measurements are orthogonal to the question at hand.
Feb 16	comment	Do non-technical/non-web savvy users understand the concept of tags? Users might not agree with this assertion: "Categories are exactly the same as tags; the only difference is that the same element may have multiple tags, but the same element cannot be in several categories at a time." In Outlook, items can be assigned to multiple categories.
Feb 15	comment	Enterprise Social User Interview Questions? Please add some more information, such as how long you will be interviewing the participants, how interviews you will conduct, and how many survey responses you expect to collect.
Jan 16	comment	What would be general number of paragraphs before before deciding to add a picture to a mobile site? I'm a researcher, so I'm biased towards doing research. You've got a pretty easy question to answer ("is the information on this page useful to someone who's looking for a cure for snoring?"), and you've already got a website, so this is an awesome candidate for some very quick user testing. Plus you get to spend an afternoon in a coffee shop, which I generally enjoy anyway.
Jan 14	comment	Standards, guidelines or usability research for touch laptops? It's a great question. Should these devices take off, then we as a user experience community can start to understand the devices, their usage, and how both the device and their usage differ from current devices/usages. With that understanding, we can then build upon it by determining what works best for a user audience that could be using anything from a wristwatch-sized screen to a television-sized screen.
Jan 14	comment	How to handle nonfunctional elements in prototype? I'm usually the only researcher at the research that I can conduct, and I personally wouldn't find such a thing useful. I think that you would be best served to talk to your test moderator and ask them what you could do that would be most beneficial to them in this scenario.
Jan 12	comment	How to handle nonfunctional elements in prototype? Also, what is your reason to have your metrics capture most of the interactions? Do you want to have an unmoderated test?
Jan 12	comment	How to handle nonfunctional elements in prototype? I think it depends on what your testing methodology is. If you're doing a standard usability study, your test moderator and/or notetaker (depending on whether you separate out those two roles) should note that the participant tried to click on something that wasn't available, and that should be part of their analysis of the data that they collected during the test. In this case, I would rather that the prototyper spend more of their time getting the prototype right, rather than doing things like adding hit boxes so that they can collect data that the test moderator/note-taker should collect.