2,156 reputation
49
bio website nadynerichmond.com
location Mountain View, CA
age
visits member for 1 year, 4 months
seen 4 hours ago

I'm a user experience researcher with deep experience in understanding enterprise users, Mac users, and mobile users. I have experience in qualitative methodologies including contextual inquiries, interviews, focus groups, site visits, field work, usability studies, and co-design.


2d
comment Why didn't the phone companies change the length of the phone numbers for new applications like faxes?
I used to work for a small telecom. Who knew that all of the random stuff I learned during that time would be useful today? :)
2d
comment Why internet explorer is being used by many users
There's very little fact in this answer, a lot of opinion ("laziness", "I feel bad for them"), and several things that are simply verifiably wrong ("about 18 people that are stuck with a Windows phone"). Browser wars can be holy wars. Obviously biased answers don't help answer the question of why a user prefers to use one application over another.
2d
comment Why internet explorer is being used by many users
"Inferior" and "better" are in the eye of the beholder. If I'm using something today and it meets my needs, there's little reason for me to go out and look for something else. Others might view it as "inferior", but if I don't perceive any problems, then it's not really inferior.
2d
comment Should web app users be allowed to edit/delete their own content?
The poster should have control. Users should not have access to the full recipe via an edit history if the original posters deleted it. If a user really likes a recipe, they can copy it or print it (you should make sure that you've got a nice printer-friendly version of recipes, too).
Apr
10
comment How to test icons with users?
@TruthOf42 You get what you pay for.
Apr
10
comment Is there any software or web service that helps with the creation of Personas?
Might is the operative word here. If there are demographic differences in how users behave, they should be captured in the personas. Personas should reflect your target users and what they are trying to accomplish; your users aren't just their demographic.
Apr
10
comment How to test icons with users?
I agree with @Peter, this is not an A/B test. (Although it doesn't have to be in production, you can do an A/B test in a test environment; the important thing is random assignment and having a large enough group of participants that you can do statistical analysis.)
Apr
10
comment How to test icons with users?
Icons are contextual. While I agree that some icons are "relatively universal whenever it can", a specialized application will have icons that make sense in the context of the application, its users, and their environment. Testing with Sarah or the poster's mother is only going to capture that context if they are users (or target users) of the application. If the icons are sufficiently important to an application and the application is not a "relatively universal", I could not recommend relying on hallway testing to give meaningful data.
Apr
10
comment How to test icons with users?
Lightweight methods like hallway testing work if you're talking to people who are your users (or potential users). Unless Sarah or the poster's mother is a potential user of the system, asking their opinion about the icons is not going to lead to useful results.
Apr
10
comment Is there any software or web service that helps with the creation of Personas?
For personas used for UX purposes (as opposed to marketing purposes), demographics-based personas aren't nearly as useful as behavior-based personas. People from very different demographics often behave in similar ways when using software.
Apr
9
comment How to test icons with users?
You should get more than 10 different answers from 10 users. You should get at least 30 users from those 10 users. With a large enough sample size, you can do a statistical analysis to determine whether the correct answer is likely to be one of the ones that people think of.
Apr
9
comment How to test icons with users?
For those who aren't familiar with Visual Studio or the usability study that you criticize but don't give any information about it, it's difficult to determine whether MS really did "screw the pooch".
Apr
4
comment How to measure a real UX situation
Good luck! Be careful, though: doing research is addictive. You could end up being a full-time user researcher. :)
Apr
3
comment How to recruit engaged users for mobile apps usability study?
I don't think that ethn.io does anything different than what you've already done with social networks and in-application messaging. If I'm having a lot of trouble recruiting, I usually start by increasing the amount of compensation that I'm providing to participants, or by conducting the research in multiple locations (or remotely, if possible), or by relaxing my profile for the study.
Mar
26
comment Heuristic evaluation. Which set of heuristics follow?
If you haven't done a heuristic evaluation before, I recommend starting with Nielsen's article about how to conduct one: nngroup.com/articles/how-to-conduct-a-heuristic-evaluation Note that it recommends having multiple people evaluate the design, which should ameliorate your concern about biasing the results. Since your teacher has told you which heuristics to use, and presumably knows that you designed it, your teacher should be able to give you advice on how to avoid your own bias.
Mar
15
comment Is there a method for deciding when it is okay to remove a feature?
It would totally suck to end up with an application that makes billions of dollars and is used by millions of people.
Mar
15
comment How many Task Questions in Usability Testing
If you have never conducted or observed any kind of user research before, you should get a book and read up on how to create and conduct user research which will yield valid results. There is much more to it than just "how many questions can be used", and poorly-done user research will negatively impact your thesis.
Mar
15
comment Is it easier to get a user to watch a video, or to scroll?
Downvoted because the original poster asked for hard evidence.
Mar
15
comment Is it easier to get a user to watch a video, or to scroll?
I can't suggest a tool without knowing what your goals in having people watch a video or read information are. If this is just a generic question and you're not actually designing for something, then the information below from Mervin is a good starting point.
Mar
14
comment Is it easier to get a user to watch a video, or to scroll?
I think you should conduct an A/B test and report back with the results. :)