1,218 reputation
36
bio website nadynerichmond.com
location Mountain View, CA
age
visits member for 5 months
seen May 19 at 4:17
stats profile views 45

I'm a user experience researcher with deep experience in understanding enterprise users, Mac users, and mobile users. I have experience in qualitative methodologies including contextual inquiries, interviews, focus groups, site visits, field work, usability studies, and co-design.


Apr
30
answered Battery - what percentage range to use for each color?
Apr
2
answered Is it bad UX to omit a progress indicator?
Mar
30
answered When to use desktop class application on web
Mar
27
answered A/B or multi-variate testing as replacement for UX design?
Mar
23
answered Can we assume users know the devices they're working on?
Mar
23
comment Calendar recurrences on the last day of the month
How do you know that it wasn't confirmed? Clicking OK once is correct in terms of number of clicks, but is not correct in terms of cognitive load for the user. When the application explicitly asks the question of intent, even though it's extremely likely that the user means "on the last day of every month", the user has to stop, read the text, and then consider which of the answers is closest to their intent. I think it's significantly better to reduce cognitive load, get the 80% case right (although it's more than 80% for this), and let those in the <20% case figure out another method.
Mar
23
comment Calendar recurrences on the last day of the month
I get paid on the 15th and on the last day of the month. Apparently my company's accountants can manage such complexity.
Mar
23
comment Calendar recurrences on the last day of the month
Given that you state that Outlook is probably closer to users' intent, what is the value in forcing the user through an extra step?
Mar
21
answered Security issues if not forcing a user to sign up
Mar
20
answered Store Locator - State and/or postcode?
Mar
20
awarded  Enthusiast
Mar
13
answered What is the usage rate for users navigating form input fields via the 'tab' key vs. mouse clicks?
Mar
9
comment Which is easier to use: List of people sorted by FirstName, LastName or LastName, FirstName?
... except, of course, that people often change their surnames when they marry.
Mar
8
comment Is it necessary to involve the user from the beginning of the software engineering process if we want to emphasize usability?
Thanks! That's very kind of you to say so. I'm glad that you find them useful.
Mar
8
answered Guidelines for developing multi-monitor enabled applications
Mar
8
answered Is it necessary to involve the user from the beginning of the software engineering process if we want to emphasize usability?
Mar
8
comment When user testing, how important are representative users?
I think that you can't make an assumption about whether someone will buy an application based on whether they're willing to test it. Professionals are very busy, and user research on its own doesn't have an immediate benefit to it. It's my experience that the more highly-skilled an audience is, the more that you have to pay them to take part in your user research to make it worth their time.
Mar
5
comment Avoiding designing by committee
If your stakeholders truly won't budge, then it's time for some user experience research. Let data make the decision.
Mar
4
comment If you can't improve loading time, is distracting the user a good technique?
+1 for pointing to existing research about perceived performance.
Mar
2
awarded  Commentator