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Jan
10
comment Terminology: View Help or View Documentation
I do like the distinction between formal and informal ways to provide guidance and word the accordingly. Thanks.
Jan
10
comment Terminology: View Help or View Documentation
Both are links. Which is better? View Help or View Documentation?
Jan
10
comment How do you recruit users for usability evaluation?
I agree with you about performance metrics that might get skewed when you use the team that builds the product. The main advantage is that you can capture the most "ideal" usage as a baseline. The product builders (developers) tend to know the system inside out and generate very efficient workflows. I don't have published articles to support this approach but I've used it in multiple user studies and I've found that it gets better buy-in from developers .