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seen Dec 6 '12 at 12:32

Nov
21
comment When applications get personal
Right Marjan - that was my point. My suggestion is to use logic to randomly insert the name throughout the questionnaire. But I am wondering, again: Is there any research on the topic. I'd just like to flesh out the findings we have in usability testing, by referring to research that helps explain why -- rather than my hunch that people are expecting social interaction and are upset when the repeated name use is "robotic" and not "human." Thanks for your feedback.
Nov
20
comment When applications get personal
Yeah. I'm a sociologist by training, so I'm familiar with the way people respond to machines. In this case, our application asks 100s of questions. The repeated use of the name sets a number of users on edge in testing. it's about 50/50. My suggestion is going to be to program it to randomly use the name - more like a human would. My hunch is that people get angry because the machine is acting like the machine that it is and users are jolted out of their habit of responding to it as if it's a person. Hoping for research papers on the topic someone might know of offhand. Thanks for recs!
Nov
20
awarded  Student
Nov
20
asked When applications get personal