446 reputation
112
bio website richardhare.com
location Cambridge, United Kingdom
age 46
visits member for 1 year, 8 months
seen Jul 19 at 9:45

Intranet and Knowledge Management UX consultant: I fix broken intranets... organisations, houses, bikes and toasters.

Likes: social network analysis, organisational complexity, super 8 film making, gamification, knowledge management, complex adaptive systems, narrative research tools, experimental theatre, post-punk music


Jul
17
awarded  Student
Jul
1
answered Intranet best practices - resources?
Mar
28
awarded  Nice Answer
Mar
19
revised How should you use a survey to find out the most useful or important pages on a website?
edited tags
Mar
19
comment How should you use a survey to find out the most useful or important pages on a website?
Thanks, I have some qualitative data from a previous (not website focused) survey and I will include an open question about information and communication needs or problems people have which aren't met by the site. As you say, survey design is not easy and I suspect I need the survey to be as simple as possible to ensure maximum participation. I don't want to overwhelm people with questions, so their top 20 pages from a list of 100 may be too big a request. If I aggregate similar pages and ask for top 5 from 50, will I get statistically significant information?
Mar
19
comment How should you use a survey to find out the most useful or important pages on a website?
The goal of the survey is to indicate the most important pages/areas for 4-5 potentially overlapping user groups. I am interested to know if asking people to pick their five, ten or twenty most important pages will produce a reliable result and how many people from each user group should be included.
Mar
18
awarded  Commentator
Mar
18
comment How should you use a survey to find out the most useful or important pages on a website?
Yes, redesigning and looking to improve IA and navigation.
Mar
18
comment How should you use a survey to find out the most useful or important pages on a website?
Possibly... I may need to reframe the question in terms of which information they do (or would) find most useful
Mar
18
comment How should you use a survey to find out the most useful or important pages on a website?
Yes, I can see which pages are most popular under the existing navigation scheme. I suspect that improving navigation will help surface content which tends to get buried and which users might not be aware of.
Mar
18
asked How should you use a survey to find out the most useful or important pages on a website?
Feb
19
revised responsive wiki excerpt
added 159 characters in body
Feb
18
wiki created responsive excerpt
Feb
18
suggested suggested edit on responsive tag wiki excerpt
Feb
18
comment Designing for Perpetual Beginners
For a task like content management, the responsibility may be dispersed to a network of users, so although the tool is used regularly, an individual's exposure to it may be infrequent
Feb
18
answered Designing for Perpetual Beginners
Feb
18
awarded  Critic
Feb
18
revised Design probes for intranet homepage design
Additional edit to answer question
Feb
18
revised Design probes for intranet homepage design
Edits for readability
Feb
18
revised Design probes for intranet homepage design
Edit to better answer the question having reread the question