598 reputation
112
bio website JeremyTunnell.com
location New York, United States
age 31
visits member for 7 months
seen May 20 at 14:41
stats profile views 115

I'm the Product Manager for Stack Exchange.

I'm told my job is to clean up messes and make things easy to use.

My first job was as a janitor, so the former is covered.

For the latter, I just need an infinite team of monkeys with Balsamiq. Seeking a dealer.


Apr
24
comment What would be an expected behaviour for resetting the password?
I have to disagree with your first point. If someone gets access to your email, your accounts are compromised whether there are reset emails sitting in it or not.
Mar
8
comment Unexpected A/B testing results
You should be using a split test calculator for significance: thumbtack.com/labs/abba
Mar
6
comment Login/register: How to balance ease-of-use, number of clicks, and appearance?
Yeah, I'm warming up to this option. It just means that we're going to have to be careful to specify default tab in a lot of situations. I would want someone to have to come through expecting a sign-up form but having to click on a tab first.
Mar
5
comment Login/register: How to balance ease-of-use, number of clicks, and appearance?
Point taken, which is why I'm asking for what one might take into account when attempting to balance these things.
Feb
20
comment What is a good tool for mouse tracking?
Well, mixpanel will do most of what you want, but it's expensive, and in your case it would be fairly difficult to set up. Crazyegg will get you the clicks part, but I'm not sure if it can follow individual users through.
Jan
21
comment Do non-technical/non-web savvy users understand the concept of tags?
I talked this over with the community team, and the consensus was that if the question is strictly related to the user experience site, then it should go in meta-ux. However, this is a question that applies to all of the Stack Exchange sites, and further if the question didn't specifically have the words "Stack Exchange", then it would be a general UX question and therefore be completely within the scope of the regular UX site.
Dec
26
comment How to represent an X/Y mood data to a user within a very small space (32x32)?
@PeterK I see why you would think so, but I think there's one big difference here. I'm not advocating using human features to represent nonhuman variables; I'm advocating using human faces to represent human emotions, which just so happens to be one of their primary functions.
Nov
29
comment How to measure phone number views without annoying the user?
@John: I'm not sure it's that simple. The amount of effort to click the link is miniscule, and this isn't part of a pathway so any dropped users don't compound. I don't know the specific business case here, but maybe there's real value in being able to tell his users how many times a visitor requested his phone number.
Nov
29
comment Side Navigation Highlighting Current Page Link Items
I'll point out that I said that you should "be careful" about using more than one strategy at the same time; not to avoid it. There are certainly exceptions, and you've pointed out a very specific one: using color only doesn't work in high contrast mode. I've edited by answer to clarify.