1,537 reputation
518
bio website JeremyTunnell.com
location New York, United States
age 32
visits member for 1 year, 9 months
seen Jul 22 at 15:55

I'm the Product Manager for Stack Exchange.

I'm told my job is to clean up messes and make things easy to use.

My first job was as a janitor, so the former is covered.

For the latter, I just need an infinite team of monkeys with Balsamiq. Seeking a dealer.


Feb
12
comment A/B testing in user test
I think you are conflating split testing with usability testing.
Feb
12
comment A/B testing in user test
I would disagree pretty strongly that the same users should see different versions.
Dec
3
comment Does the average user understand the difference between “tagging” and “categories”?
Related: ux.stackexchange.com/questions/33311/…
Dec
3
comment How can the word “feedback” in the header affect potential new customers?
+1 because this isn't really navigation, it's a secondary action that doesn't really belong in the main menu.
Nov
6
comment UX for specifying & showing mutual exclusive pairs in a group
This is a good solution. The only thing I would worry about is that it might be sparse for large number of choices. Maybe think about collapsing columns and rows that remain default?
Nov
6
comment Pop ups soliciting user comments on websites, good or bad?
@KitP I was really just trying to be fair to the idea. I really wouldn't recommend it generally, but if you had a very error-prone pathway that was puzzling, you could perhaps throw something up when you detect an abandonment to try to ferret out the problem. But that's kind of a different question.
Nov
5
comment Multiselect value into a table
Gotta be honest, I just can't wrap my head around the process, so I would be hesitant to throw out any ideas.
Nov
5
comment Multiselect value into a table
Yes, but I'm looking at your columns in step two, and they don't match up with the columns in step three. So, I guess my question is, where do you get the data to populate the table at the bottom just based on information the user put in in step two?
Nov
5
comment What factors are the most influential in the usability and UX of a mobile app, that utilizes crowd sourced information?
+1 for a good answer to a vague question.
Nov
5
comment Multiselect value into a table
I'm a little unclear about how you get from step two to step three. Where does the information come from, and what does the information in step two have to do with the table at the bottom?
Nov
5
comment Start form disabled and require “edit” button to enable it?
@LeslieM I try to avoid making pages look different depending on how the user got there. It all goes to predictability. If you must, I would prefer just segregating users and having different user groups get different versions.
Nov
5
comment Start form disabled and require “edit” button to enable it?
How often is the form referenced versus how often is it edited?
Nov
5
comment Pop ups soliciting user comments on websites, good or bad?
@KitP These type of comments are most useful for finding bottlenecks or UX failures. And for that, it did help. I'm afraid we were too early-stage to be able to measure whether it affected other site metrics.
Nov
1
comment Session is about to expire
Miller Agreed, but I still think the correct compromise is to show nothing until the last 30 seconds or so before timeout
Oct
29
comment Session is about to expire
I'm not sure I'm a big fan of this idea, as a ticking clock will cause some degree of anxiety for users that may not have otherwise been affected by it at all.
Oct
28
comment Session is about to expire
Maybe I misunderstood, but I read the question again and it still sounds like he's asking the question I answered. Also, the bank website case falls into the "as long as your security needs will allow" caveat.
Oct
18
comment Email address as username--how to reduce incidence of bad entry
Disagree pretty strongly with the "copy paste not allowed". Nothing is more infuriating to me than when my bank website started disallowing copy and paste in the password field. I use a password manager, so instead of copy paste I had to manually enter the whole 20 character random string. A step too far, I think.
Oct
18
comment Real-life UX: What's wrong with our coffee maker?
Choosing this as the correct answer because we decided to go with the nonstick wand linked in solution three.
Oct
13
comment Best approach for displaying content across a full screen UI design?
Hi Carl, I think you're going to have to give us a little bit more to work with. Right now, it appears your question is "How do I make text fit the whole screen when there's not enough text to fit the screen?" Do you have any wireframes or anything?
Oct
11
comment Real-life UX: What's wrong with our coffee maker?
The wand gets so hot that I don't think there are very many germs they could live on there for more than a few seconds.