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seen Oct 14 at 18:45

Oct
4
comment What other option do I have when my target users are not willing to participate in user research?
Ultimately, the key still remains to be finding out what they really need. I understand that a more hands-on approach such as field observation is the best approach, but due to the nature of work my users do (hazardous environment and irregular work hours), I am unable to do so. However, I really like your suggestion letting them try another software as a means of evaluating prototype!
Oct
4
comment What other option do I have when my target users are not willing to participate in user research?
The problem is that we are constantly reviewing and making changes our current prototype without any validation from our users. I feel that certain questions can only be answered by our actual users, such as: "Do they value accuracy more, or efficiency? Will they be constantly making changes to the data? Do they prefer to group the data in any specific ways?" This would affect how users input/edit mass data, and hence affect how the back-end data model is being designed.
Oct
4
comment What other option do I have when my target users are not willing to participate in user research?
Jørn, thank you for pointing out what's missing in my question! I posted this question out of so much frustration that it probably sounded more like a whining post. The intention with this research is to find out whether if there are any common/standard practice within the industry, as well as evaluating some prototype.
Oct
4
comment What other option do I have when my target users are not willing to participate in user research?
@ Roger Attrill: Due to the nature of work my users do (hazardous environment and irregular work hours), I am unable to conduct a more hands-on approach. Phone seems to be the only way to reach them as they are always out in the fields, and for them to take the time to sit down with me for a proper conversation would require a formal meeting to be scheduled, which I better have a very good reason for. (Hence the frustration)