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visits member for 2 years, 4 months
seen Sep 12 at 8:53

Sep
9
revised What usability testing software do UX experts use?
Changed from link answer to summarized answer
Sep
9
revised What usability testing software do UX experts use?
Changed from link answer to summarized answer
Sep
9
answered What usability testing software do UX experts use?
Aug
19
comment Focus the user on save screen, or still show preview?
Well if you have to explain it to me what "cancel" does, chances are that your users will also asking themselves what happens when they click cancel. Just wanted to show you a possible usability issue with the "cancel" action. About save: Because it's a technical issue. Users do not want to save but they are always obligated to do so because otherwise they lose their work. They want to get their work done or publish it or whatever... It's the same issue with "submit" button. Users don't want to submit the form.
Aug
19
comment Must the buttons of a touch interface be round because of the shape of a finger?
"Plenty of successful interfaces [...] (e.g. Windows 8 tiles)" <-- I refuse to accept metro UI as a successful interface, but that's my personal opinnion ;)
Aug
19
comment How to use the “help” cursor property?
I remember reading once that a study conducted that 90% of users are not aware of the cursor icon change. Unfortunately, I can't find the source any more... So I don't want to tell you that cursor icons are useless anyway but that's what I stick to in my designs in general.
Aug
19
comment Do users notice “don't show this again” checkboxes?
Prompting a pop-up right after a user clicks on a checkbox will probably end up in click-aways instead of reading the popup due to 1) popup click away mentality 2) unfamiliar behavior since checkboxes don't evoke popups in general.
Aug
19
comment Can you create a customer journey without ever speaking to a customer?
"our team has no intention to speak to customers" <-- why is that? Aren't they familiar with UCD? Do they see no need because they think it's "obvious"? Are they afraid of spending time and money on this issue? Please let us first know what's the reason. Then we might be able to give you advices.
Aug
19
comment Is the vertical left hand menu obsolete?
Google Mail & Google Drive use lefthand menus
Aug
19
comment Focus the user on save screen, or still show preview?
What does "Cancel" do? Does it cancel the dialog but my work is still there or will my work be destroyed? As always, I advocate to get rid of save in general.
Aug
18
comment Enable Button Only to Give an Error? Or Show a Mysterious Disabled Button?
+1 for suggestions, however I object that "Download Files" won't be enought of a statement to the users, that only files will be downloaded. I assume that the users will understand it as files & folders and expect the folders also to be downloaded. In that case you will need a second statement like a notification to make it clear.
Aug
18
revised What is the difference between a customer journey and a user journey
edited body
Aug
18
comment Can errors be too simplified/generic (even for non-technical users)?
Also consider that the conceptual model of a user is about using the system to achieve goals. It's not about learning the technology behind it! I love to bring up the "save" example over and over again: The users goal is NOT to save a document! The users goal is to write a text (for her team, her boss, her audience, herself or whatever...). By making her saving files by herself, you force her to learn technical details that she does not have to be aware of to achieve her goal.
Aug
15
comment Use of technical terms
"Why not pick the correct word for the people that do know the difference?" <-- If that would be the majority of the users using that feature, I'm with you. If only 5% of them would know the meaning of the correct term, while 95% would not but would use the feature perfectly even though the word is "wrong", shouldn't you go for the wrong term anyway?
Aug
15
revised What is the difference between a customer journey and a user journey
edited body
Aug
15
comment Use of technical terms
@Blam thx for clarification :-) Now I would object: Do their users know the difference? I didn't and I have a feeling that most of people do neither.
Aug
15
answered What is the difference between a customer journey and a user journey
Aug
15
comment Use of technical terms
@PhillipW as I said, probably those users are ok with reading since they are expert users, but I wouldn't bet on it due to my experiences ;-)
Aug
15
revised Use of technical terms
added 2 characters in body
Aug
15
answered Use of technical terms