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Apr
16
awarded  Notable Question
Mar
20
comment What to use - “Login” or “Sign in”? What about both?
To get a view of what terms are used in the wild, see Lee Munroe (2010 but still useful I think) leemunroe.com/login-vs-signin -- login is unfortunately reasonably prevalent.
Mar
16
awarded  Yearling
Mar
9
answered Best URL Structure for Businesses across Multiple Countries
Mar
9
answered What is best to use in a web page bookmarking tool: tags, a hierarchy or both?
Mar
2
accepted What practical steps can I take to reduce bias in usability testing?
Mar
2
comment What practical steps can I take to reduce bias in usability testing?
I agree. The measuringu article makes another good point, of course, that if note-taking is too overt, it may cause the participant to change their behaviour -- I remember taking my driving test and thinking "he's writing something down, what did I do wrong?!" Anyway, I'm picking this answer over other good answers because it had a couple of clear, practical tips.
Mar
2
comment What practical steps can I take to reduce bias in usability testing?
Great point about testers becoming professionals. I think this is maybe what I am sensing in the well-known remote usability testing services that I am using. The participants' "performance" seems too polished. In my gut, I don't trust it.
Feb
27
comment What practical steps can I take to reduce bias in usability testing?
Interesting point about avoiding taking notes. I do this too, for practical reasons, but can you explain a bit more about why you feel this also helps reduce bias?
Feb
26
comment What practical steps can I take to reduce bias in usability testing?
You're right, I think I was confusing the issue by introducing my own hunch. I've clarified the question to make it more general, and removed references to remote testing. Thanks for making me re-think this :)
Feb
26
revised What practical steps can I take to reduce bias in usability testing?
Removed all references to "remote" testing.
Feb
26
comment What practical steps can I take to reduce bias in usability testing?
Just to clarify, I don't believe it is higher. It's just a hunch, based on initial experiences. My hunch could be entirely wrong. But I'd still like to mitigate against bias, as much as possible.
Feb
25
asked What practical steps can I take to reduce bias in usability testing?
Feb
17
awarded  Informed
Feb
12
comment What is your UX strategy when your users want opposite things?
This is the answer that, in my gut, I felt was the right one based on the question I asked. I agree with the comments that the first thing is to distinguish users' wants from needs; also that there are often innovative ways to meet seemingly different needs. Ultimately, however, sometimes you will just have be decisive and make a call. I love the tip about not ignoring the complainers. Thanks.
Feb
12
accepted What is your UX strategy when your users want opposite things?
Feb
12
comment What is your UX strategy when your users want opposite things?
This is great advice, and useful (and popular!). I'm choosing a different answer because I was trying to learn (despite the specific example of the boxes) what designers do when they realise they simply can't please all of their users all of their time, no matter how innovative their implementations.
Feb
12
awarded  Popular Question
Feb
11
awarded  Nice Question
Feb
11
asked What is your UX strategy when your users want opposite things?