245 reputation
15
bio website softwaresmitten.com
location
age 29
visits member for 2 years, 6 months
seen Feb 17 at 15:49

Experienced software architect, full-stack developer.

I love writing software. There's nothing more satisfying than building something - taking abstract ideas that exist only in your head, laying down layers of code that build up to a product, and seeing the user's face light up at a problem well-solved.


Jun
23
revised Which is the better user experience for a web app: an integrated support ticket module or a separate app?
Removed mention of tool that is no longer available
Jun
23
revised Best/Standard Practices for Creating & Building Help Files for End User
Removed tool that is no longer available
Jun
23
revised Balancing Information: Number of elements
Removed mentioned of tool that is no longer available
Jun
23
revised Help panels inside application
Removed mention of tool that is no longer available
Jun
23
revised Is the “Help” feature really helping?
Removed mentioned of tool that is no longer available
May
21
comment Is the “Help” feature really helping?
@sree You're welcome. If that wasn't long enough, I wrote a blog post with even more info (including statistics) blog.getconvey.com/is-help-really-helping
May
19
awarded  Yearling
May
14
answered Help panels inside application
May
14
comment Is the “Help” feature really helping?
I often find answers much faster through search engines too. But I think there are two (huge) downsides to using this as a support strategy 1) the product has to have a very large or very passionate user base producing content for the search engines to index, and keeping the best, most-up-to-date content at the top. Most products won't meet this criteria 2) Some users won't think to use this approach, especially if they're not technologically sophisticated
May
14
awarded  Organizer
May
14
revised Which is the better user experience for a web app: an integrated support ticket module or a separate app?
Added a tag for help, since the OP mentioned knowledge base software
May
14
answered Is the “Help” feature really helping?
May
14
revised Best/Standard Practices for Creating & Building Help Files for End User
Added a note about a specific tool that meets my suggestions for best practices when creating Help
May
13
suggested suggested edit on Which is the better user experience for a web app: an integrated support ticket module or a separate app?
May
13
answered Which is the better user experience for a web app: an integrated support ticket module or a separate app?
May
13
answered Balancing Information: Number of elements
Dec
31
answered Best/Standard Practices for Creating & Building Help Files for End User
Dec
31
comment UI best practices for FAQ-style presentation
+1 for different page layouts depending on the answers. Making the layout appropriate to the content helps readability
Oct
31
awarded  Editor
Oct
31
awarded  Excavator