network profile
| bio | website | softwaresmitten.com |
|---|---|---|
| location | ||
| age | 28 | |
| visits | member for | 1 year, 5 months |
| seen | Jun 12 at 18:30 | |
| stats | profile views | 7 |
Founder of Red Monocle, smitten with friendly software.
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May 21 |
comment |
Is the “Help” feature really helping? @sree You're welcome. If that wasn't long enough, I wrote a blog post with even more info (including statistics) blog.getconvey.com/is-help-really-helping |
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May 19 |
awarded | Yearling |
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May 14 |
answered | Help panels inside application |
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May 14 |
comment |
Is the “Help” feature really helping? I often find answers much faster through search engines too. But I think there are two (huge) downsides to using this as a support strategy 1) the product has to have a very large or very passionate user base producing content for the search engines to index, and keeping the best, most-up-to-date content at the top. Most products won't meet this criteria 2) Some users won't think to use this approach, especially if they're not technologically sophisticated |
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May 14 |
awarded | Organizer |
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May 14 |
revised |
Which is the better user experience for a web app: an integrated support ticket module or a separate app? Added a tag for help, since the OP mentioned knowledge base software |
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May 14 |
answered | Is the “Help” feature really helping? |
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May 14 |
revised |
Best/Standard Practices for Creating & Building Help Files for End User Added a note about a specific tool that meets my suggestions for best practices when creating Help |
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May 13 |
suggested | suggested edit on Which is the better user experience for a web app: an integrated support ticket module or a separate app? |
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May 13 |
answered | Which is the better user experience for a web app: an integrated support ticket module or a separate app? |
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May 13 |
answered | Balancing Information: Number of elements |
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Dec 31 |
answered | Best/Standard Practices for Creating & Building Help Files for End User |
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Dec 31 |
comment |
UI best practices for FAQ-style presentation +1 for different page layouts depending on the answers. Making the layout appropriate to the content helps readability |
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Oct 31 |
awarded | Editor |
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Oct 31 |
awarded | Excavator |
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Oct 31 |
revised |
Is it good to create a separate screen for change password? fixed grammar |
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Oct 30 |
comment |
Is it good to create a separate screen for change password? I think disabling the section mitigates the user confusion mentioned by the other answers. However, it does force the user to make an extra decision that moving 'change password' into a separate page avoids. |
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Oct 30 |
suggested | suggested edit on Is it good to create a separate screen for change password? |
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Jul 4 |
comment |
Best practices for online help Sounds like you put a lot of thought into the help for you software. Did you use a tool to help create the embedded help? |
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Jul 4 |
comment |
Best practices for online help I'd really like to hear an update on how you answered your questions, and how happy you are with the help you ended up with |
