2,068 reputation
513
bio website stewdean.com
location London, United Kingdom
age 44
visits member for 2 years, 11 months
seen Dec 3 at 0:59

I'm a working User Experience consultant who has been in the UX industry since 1995. I have a degree in Interactive System Design and have worked on TV Services, websites and mobile operating systems. I've previously worked for companies like John Lewis, BBC, Sky and Orange.


Jun
18
comment Are customer surveys used in LeanUX
It depends on the audience for your persona. If you work in UX then 'averaged' personas are better than nothing but I would pick knowing the range of ages over being given an 'average' age. In terms of problems specific to one user, the danger with assumptive personas is that that persona might not actually exist. Also the real people are what should be used to create the persona - so why not just use the raw data rather than one level removed?
May
9
comment Is it ok to force a username to be lowercase?
I was about to say the same thing. It's a field parsing problem not a UX one.
May
9
comment What produces better response? Email address vs. contact form
The reason is the more choices you give to the user the more they have to think. It's a rule of thumb that the less the user has to think the more they are likely to do. The small act of having to choose between an email or a contact form MAY be enough to make them pause. In terms of contact forms going down - that's outside of UX concerns. Really, it's a development issue. In short - don't add something unless you need to. Good UX finds the right level of simplicity.
May
8
comment What produces better response? Email address vs. contact form
What the original poster was after, I believe, was what others had found. In many cases there is a lot of prior knowledge out there that means that some things in UX are true for all cases, especially for standard interactions. It's when we deal with focused audiences that user research discovers new information. Secondly in the case of email vs. form - they are essentially the same thing done in two ways, both text messages sent over the internet. Cutting down options makes things clearer. Less choices!
May
8
comment Best way to show tabs in UI
Use tabs with care. Tabs are just a form of navigation and often there are better ways to do things other than tabs. For example Apple provide a list of icons in their system menu and then us a nav bar that does what tabs do.
May
8
comment What produces better response? Email address vs. contact form
I down voted you for saying "I fail to see why research is going to help your situation". User research is nearly always useful to find out an answer. Secondly adding multiple ways to do the same thing tends to not be good practice. Good UX often works because of what it removes, not what it adds.
Apr
3
comment How can I capture quality data about existing users' goals, outside the context of UI?
Having re-read your question, which is not very clear, you appear to want to know how you get the results of your user research to the other team members. I think by tools you may mean deliverables or documents you use. Or do you mean the systems used to share the information such as a physical wall or wiki?
Apr
3
comment How can I capture quality data about existing users' goals, outside the context of UI?
Your question could be clearer. Are you asking how do you communicate the result of user research within an agile project? If so it's down to how the team shares information. Talking to them is the best agile way.
Apr
3
comment How can I capture quality data about existing users' goals, outside the context of UI?
Sorry if you belived I was just stating the obvious in a patronising way, that wasn't my intention. Reading your question you asked "I need a communication process that provides optimal data capture, and that allows sufficient control of the conversation to keep it focused on their goals, outside the context of any UI." The solution IS to use interviews. I've been doing this a while and interviews done well are much better than any 'sophisticated' tool. The tools used to support the interview process you'll know about. I have worked on multiple agile projects, no two use the same 'tools'.
Mar
31
comment Pattern Library Software
DA01 My counter argument to that is that the implementation mindset is different to the UX architect mindset, in that if you are thinking about how something is done then it is very easy for that to influence the solution you create. I call it the 'engineering mindset' and it leads to the literal, easy to implement solutions you often see coders create. A good UX person, in my view, can code but doesn't during a project.
Mar
30
comment Pattern Library Software
@DA01 CSS is an implementation of the UI, not core UX. If you're straddled across the UX and front end dev roles I can see the point of controlling the CSS, but it's mostly common for UX folks to define the UI but not to a CSS level. A UX pattern library isn't the same as a CSS framework. For example Bootstrap is not a 'UX' - it's just a bunch of web UI elements, many of which are overly restrictive.
Mar
25
comment XML generator through UI
Is this for technical users? Will they know what 'cleansing' and 'dedup' mean? I can't help you as I don't know what you're trying to do.
Mar
25
comment Does infinite scrolling work for side menus?
It looks like you're trying to fix an information architecture problem by a overly complex interface. Think more about using the content AS navigation.
Mar
20
comment Best way to do colours and sizes for eCommerce site
Thanks to @JDelossantos for adding the screen shot. I'll try to be less lazy next time.
Mar
18
comment Are customer surveys used in LeanUX
I've heard the term 'personas are fictitious' before. I guess this is why I find them fairly useless. If they are based on real users - why not distill what they do into a overall user type and include a few real users as an example? That's what I now tend to do.
Mar
17
comment How to track and report UX changes to a website
You're likely to have this question shut down quickly as it's a 'shopping question'. If you're after a system to track changes then that will be down to how your team works. No one solution will fit all teams. For one team a shared spread sheet will work, others a more feature filled Multi Variant Tool will be needed. I presume you where talking about A/B or Multi Variant Testing.
Mar
10
comment How to deliver wireframes to off-shore dev teams
JavaScript/HTML/CSS prototypes are often more time consuming than Axure prototypes from a standing start. I occasionally code out of work and could put together something in code but it would take me five times longer and not be as good a quality as someone else building it. Meanwhile Axure I can communicate an idea quickly upto to a certain level, for example doing fixed break point responsive layouts is easy in the new version. Aure is limited but it's not as limiting as if you start thinking in code in my view.
Mar
9
comment What is the best UX to let user perform CRUD operations?
You mean UI in this context, not UX. UI is a small part of UX.
Mar
9
comment Pinch/Zoom: evidence for bad UX
Mobile optimisation of a site, as you no doubt have told him, is far more than just layout. Optimising the navigation and UI elements, the way content is presented etc can make a big impact on usage for the user.
Mar
9
comment Which online support model works better for a medical site?
Any UX question like this cannot be answered without a full understanding of the intended audience. I've not talked to your end users and I hope you have. They should tell you what they want in terms of support and how they would prefer to have it.