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Unless there are very different tasks and goals, you have to be careful that what you are describing is multiple job titles rather than specific Roles with the system. By just focusing on Roles it doesn't matter if they are performed by one person or many.


You can add some visual clue showing the icon can be changed. Maybe a little pencil or an arrow


No. This is because typically a customer does not continue shopping on the website after they place an order; they instead leave the website as there is nothing more to do (i.e, a 'continue shopping' button is not the expected workflow). If appropiate, a link to view/edit the order can be used instead.

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