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Looking around there are not any studies I can see as such. Something I would rely on from experience would be consistency. The majority of interfaces use this terminology to describe the action and users understand this. Alternatively you could follow this approach: You do not explicitly say the word hide, but the checkboxes imply it. It would ...


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It's only negative if you allow it to be. There are plenty of examples of FAQs that aren't negative, that are light-hearted and fun. Look at any tech startups FAQs; https://onlycoin.com/support/faq/ is a great example of simple, easy to understand and also somewhat fun FAQs. The term itself is not associated with negativity, but often the answers searched ...


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I would recommend against it for the following two reasons The term FAQ has become synonymous with the part of the site where people can check out the commonly asked questions. To quote this wikipedia article The "FAQ" is an Internet textual tradition originating from the technical limitations of early mailing lists from NASA in the early 1980s. ...


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For a page as important as the FAQ can be, it is maybe dangerous to change it's name because it will make it more difficult to find. FAQ is so much a traditional thing that you better use this term. If you don't like it, you could maybe use Frequently asked questions. This section has to be easily findable and you can't take the risk of making an user ...



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