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36

I think "Did you find this review is more helpful" is more precise, and attempts to solve the disconnect between negative sentiment and a "like" action. In other words, a user may really dislike a product or dislike a reviewer's writing style, quality, etc. but at the end of the day, the review was helpful in their decision whether or not to purchase the ...


26

Last year YouTube abandoned its 5 star rating system after research showed that nearly all users only use 1 or 5 stars. See http://youtube-global.blogspot.com/2009/09/five-stars-dominate-ratings.html Now YouTube uses a thumbs up or down system. So the conclusion is: Use thumbs up or down if your users either love or hate the thing that is rated Use 5 ...


23

One possible approach is to embrace the fact that the users aren't going to be completely objective while voting. And so you could try using a more explicit voting system, ie. more choices and more specific than the generic "like/dislike"-"upvote/downvote" pattern. The perfect example for this is BuzzFeed's rating system: Update: Another alternative is ...


20

Down votes are useful when looking at a narrow interest community (like this forum). It is likely that one person down voting an item gives useful information for most of the other users. But if you're talking about a narrow topic in a broad audience, that down vote tells me very little. Take music as an example. If you love classical music, does the ...


19

Here's the thing about downvotes; almost no one downvotes. And another thing: some people downvote anything. Don't believe me? Check out this chart from when Youtube stopped using 5 star ratings: For the most part people are much, much more willing to note what they like, not what they dislike, at least in simple rating systems (fully written reviews tend ...


16

I don't suppose you've ever read Jared Spool's The Magic Behind Amazon's 2.7 Billion Dollar Question? In times like these I would recommend looking to those that have done the research before you, such as Amazon. According to Mr. Spool, the question "Was this review helpful to you?" generated Amazon $2.7 billion in revenue. While they didn't actively ...


11

There are quite a few ways to answer this question. But I think you need to consider the purpose (user/business goals) behind the current system, and the pros/cons of many possible alternatives (your idea is just one of many possible variation). Essentially, the current system is not rigorous - as the designers opted for simplicity instead. Adding ...


10

In both cases, voting "means" something. How many of the new stackexchange users are reluctant to vote, until they realize that the reason they find so many high-quality answers on the first place is, because others rated them. Voting here gets an character of commending it to others, helping them evaluate by sharing his own judgement. In an forum context, ...


10

A lot depends on the purpose of the voting, but the general rules that I would follow are: Show the votes before voting: the primary purpose of the voting is the sorting the posts / options you are allowed to vote on more than one post / option there are potentially many posts / options and you don’t need someone to have read them all before they vote ...


10

It's a good idea, but it needs some implementation tweaking I think With a fixed voting console, it's easy to see how the console relates to the answer (it hangs off the top left so users know it relates to the answer) Once the panel becomes sticky while scrolling, it visually detaches from that anchor so it's important to maintain visual-semantic ...


9

A few reasons: One, it's negative. It sounds silly, but it's often better to expose users to as few elements of negativity as possible. Keep things light and friendly. Two, you can still identify bad content with the right algorithms. Certain content terms, poor reader conversion rates, and a lack of upvotes relative to similar content all suggest bad ...


9

The probability that someone will vote is mostly determined by three factors (in no particular order). How easy or obvious is it? To use UX terms, the more discoverable voting is and the simpler voting is, the more likely it is to be used. If the voting on this site were giving a score of 1-5 instead of a simple up or down, there would be a lot less ...


8

First off, those who want to cheat will find a way to do so even if they have to vote in person. All you can do is make it as hard as possible because even with SMS verification people can have multiple mobile numbers, multiple Google Voice numbers, and nearly every GMail account can send & receive SMS with a unique phone number, too. So the biggest ...


7

Ultimately you can't. People vote (or don't vote) for all sorts of reasons, none of which you can control. You can publish guidance (presented in tooltips or linked to from information icons) but you can't guarantee that people will read it or interpret it in the same way you intend. If you change the buttons to more clearly indicate you are looking for ...


7

First of all, you could get rid of the upvote/downvote buttons altogether and use the favorite (or "like") button to get popularity data. A lot of sites actually implement voting systems without any downvote button to prevent fostering negativity (Hacker News is such an example). Second, you could go the other way and get rid of the favorite button, ...


7

Firstly, it's a given that whatever you do, you need to test it with your users. Whatever we suggest is taken to be a good first start. That said, I think that YouTube's design is not very good. As you rightly point out, people usually click on the up or down vote icons near the counter - which is to be expected. The counter indicates the current voting, ...


7

That really depends on what people are voting on exactly, the effect of their vote, and how many others have voted. Consider this design, before a vote was made: Although not a complete argument, the less effect your actions have the less motivated you are to act. Thus if 50000 people voted against and only 12 for, people may be less motivated to vote. ...


7

tl;dr 3 positive options, 1 neutral and 1 negative, and that makes 5 in total to strike a balance. The choice of labels and emoji/smiley should target the least negative emotion and the least positive emotion; because you have to cross the minimum threshold to be in the extreme/maximum. If you are fishing for data then this is the best option. Also emotions ...


6

If we're talking specifically about SE, I feel that the current system works well. There are a number of deterrents to downvoting lightly: You need a significant amount of rep to down-vote - nearly 10 times the amount of rep required to up-vote. This eliminates the casual, unafiliated voters, and the mischief-makers Down-voting costs the voter rep ...


6

It is a combination of values (1..10) and colored impression.


6

I think there are probably different reasons for the success of posting here and on Reddit. I think the reputation thing, the fact that you get credit for voting, and for being voted, means that people will do it. And because people vote, other people vote. So getting some credit for voting in one reason, which explains the success here. But another reason ...


6

Voting will never be objective, given that people will form (differing) opinions about something more or less immediately after encountering it. Controlling this is very difficult. As an example, Reddit advices users to vote on comments based on what contributes to conversation, not based on what they like or agree with, but it's pretty evident that many ...


6

Show the result after the vote has been cast. This has to do with conformity (as you briefly mention yourself). Experiments (see f.ex. Asch's experiment) has shown that people in general, are affected by what other people do and say in groups, even if they initially was thinking or knowing differently. Therefor, showing a result before the vote is cast may ...


5

In theory it sounds nice and I have found myself there, especially when I am new to the community, why I was downvoted. However, it does not work for the system. If there are a total of 8 upvotes and 5 downvotes and 5 comments as to why it doesnt seem so bad. But, scale that up to 5,000 upvotes and 2,000 downvotes. Now you have 2k comments that might all ...


4

You can combine several methods: The aforementioned IP authentication. Store information in a cookie or session. Measure number of "same" votes within a very short time period (although these you can just mark as suspect) Each is easily overcome for those who know how, but the question, like Dan Petker said, is how important is the vote? Alternatively ...


4

Thumb up/thumb down would be my choice. It's an intuitive pattern. Good luck.


4

There isn't much you can do about problems with proprietary software but, as you said, bug reports are where you can help to improve FOSS. The following website allows you to report, comment on and vote for bugs. Launchpad You find software bugs on the Launchpad bug tracker. For usability bugs specifically, go to the bugs page of the One Hundred ...


4

Fix the Web is quite a prominent one, although it's focussed on accessibility, and problems can only be reported by "disabled" users, apparently. Seems a bit of a shame to me.


4

Method A impacts not only the amount of information, but the conclusions to be drawn from it, because it removes the context. Imagine a situation with 1000 likes and 1010 dislikes. Under method A, a user would interpret this as "situation clear, all voters disliked". Under Method B, as "hmm, voters are split 50-50 on this one". As SchroedingersCat said, ...


4

Run your eye over those three screenshots quickly. What's the first thing that jumps out at you? On the first two, the voting mechanism is at the top left, adjacent to the beginning of the text. In order to start reading the post, your eye has to pass over the arrow. On the third, the buttons on the left hand side are a letter icon and quotation marks. ...



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