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Do you read documentation/instruction before filling the form? Form should be simple,concise, well designed as Alexey Kolchenko pointed out above. You can also have a look on how big brands from eCommerce to Tech companies are structuring their forms. Some help: http://www.smashingmagazine.com/web-form-design-showcases-and-solutions/ ...


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Don't rely on the instructions, the better option is to develop self-documented form. These kind of forms are obvious for users and error-proofed. The means for developing such forms are: Right label names to support user's mental model Right controls. HTML5 supports a variety of shaped controls for emails, numbers, date, etc. Use placeholders for the ...


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On option B you say PRO - forces user to read instructions Not it doesn't. The customer doesn't want to read the instructions ;-) They want to get whatever filling out the form gets them. My experience of usability testing things like option B is that the behaviour you see is the user looks around for the buttons to press and the checkboxes to select ...



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