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1

Get in front of the user I have been working in a distributed team on a global product for 2 years now and user research is a real challenge. But if you can't reach your users your in a rock and a hard place. The experts will tell you do whatever it takes to get in front of your users, demand, sell, trick your way. I have to travel great lengths (physically ...


0

I think you should be able to get a good grasp of a customer's wants, needs, and must haves via email better than any other method. When someone speaks they seldom stop to think about what they are saying and there is a tendency for departing from the subject at hand. If someone must sit still and write about it they are more likely to compose their thoughts ...


0

Interview remotely Remote doesn't mean you can't interview folk. It just means you can't interview folk face-to-face. Interviewing people over Skype, Google Hangouts, etc. is still possible. Failing that (or as well as that) it's also possible to train up people locally to go do some of that research for you. Interview proxies In addition to that look ...


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I'd just make the message less "chatty" (pardon the ASCII art) TERMINAL NUMBER: x PERIOD: 11/20/2014 until cutoff time PRINT AND CLOSE ALL TRANSACTIONS ? [No] [YES, PRINT AND CLOSE ALL TRANSACTIONS] A schematic and to-the-point message is in my experience easier to grasp (they can check the data ...


14

As msparer suggested, Stating the main action first and then offering context/side effects is a very good step to take. The other thing I'd definitely do is to label your buttons descriptively. It could look something like this: Are you sure you want to close all transactions on terminal x? Closing will also print the transactions of 11/20/2014. ...


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If this choice is something that cannot be undone and would cause difficulty to a user to make the wrong choice, it would be more worthwhile making them type in a pin or a password for example. Users get a bit 'trigger happy' with options and may not understand the consequences of an incorrect decision. Facebook are a good example of this - they don't really ...


7

A problem I see there is that the initial action has an implied consequence that might confuse your users. According to your mockup, the transaction day gets closed as soon as the data gets printed. It seems like "Printing" is the main action and closing the transaction day is the side-effect. It really should be the other way round. Name the CTA "Close ...


0

How do you fellow UX'ers go about documenting your sign off docs? Screaming and kicking and whining and yelling the whole way. Alas, a lot of places still work this way. I'm in the same boat. Which is frustrating, because it's typically the absolute worst way to work. UX teams are turned into these giant technical documentation factories and 80% of ...


0

low design does not necessarily equal low price. one might find a way to make a design that is both good and cheap, but it would probably take considerably longer than it would if more money got thrown at it. I've found this helpful:


1

(Not so much a fully stand alone answer, as an interesting affirmation of certain ideas expressed already in other answers) There is a Dutch supermarket chain that throws a lot of money at market research and data analysis (at least compared to the other chains here). Their own brands follow a nice marketing trick where they offer three product versions in ...


4

Since you are selling something (you mention online shop), this could be a risk. Some research suggests that users may opt for uglyness over a design that is 'too good'. In a simple study comparing two banner adverts, the one with the crude design and bad fonts achieved a click-through-rate of 0.11% compared with only 0.07% for the more professional ...


0

Not 100% related, but... One example of when a design is "too good" for a target user group could be when you have a set of experts that is currently using a user interface, and that the target user group (experts in this case) benefits from having a complicated user interface to work with (i.e. it'd take a lot of time to train new people in using the user ...


0

Sometimes a good design is too good for users. This is why a good design should follow the MAYA (most advanced yet acceptable) principle. You can read more here: http://www.uxbooth.com/articles/deliver-the-future-gradually/


1

I think we should understand that design is not a thing: design /dɪˈzʌɪn/ noun purpose, planning, or intention that exists or is thought to exist behind an action, fact, or material object. a plan or drawing produced to show the look and function or workings of a building, garment, or other object before it is made. a decorative ...


1

To add to AndroidHustle's answer or present it more theoretically, it seems that design can't possibly be too good. You can think of design as the practice of communicating something in the presence of some constraint. Assume a design is some embodiment of "optimal", at or past a threshold of what may be considered "too good". This presents a situation where ...


22

Ryanair (Eurpean Airline based in Ireland) used to trade on their 'we are very cheap and we provide absolutely no frills at all' service And used to have a suitably cheap and nasty website to match ( all garish colours and animated gifs ) Since they changed strategy recently to not ""unnecessarily piss people off (see quote below from their CEO ) " ...


39

I believe there's some sort of misconception here. How good a design is is not in correlation with how expensive or premium something seems. A design can't be "too good" for its users. In the package of design (the art of applying knowledge and best practices into a solution) knowing one's target group and speaking to that target group accordingly is also ...


0

Cross Channel Consistency is a problem that plagues many companies. There have been numerous studies and write-ups from NN/g, UX Mag and even CMO.com on the issue. I suggest checking out these links and sharing them with the team: http://www.nngroup.com/articles/cross-channel-consistency/ http://www.cmo.com/articles/2014/4/17/cross_channel_consis.html ...


1

I see both as possible solutions, though it depends more on your goal. If you're looking to drive better content and currently have people managing all content going in, then you have the opportunity to drive better content. You can do this by offering verification, which is like a status symbol to your users. This helps in three ways: The verified user is ...


1

When considering user permissions I think there's a few general questions to ask that could apply to any project: ROLES & PERMISSIONS - will users have different roles, with unique permissions, that allow them to perform specific tasks within the system? For example, Super Admin, Editor, Writer, Moderator GROUPS - will users be grouped so that you can ...



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