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990

Both ways seem to pose a false-positive paradigm. This can be simpler and not have to force the user to spend time making sense of the color-to-label association. Simply make the "Delete" button more prominent. Make the "Cancel" button less prominent. In regards to the labeling within the buttons, there is no need to put much context into what essentially ...


227

I'm not so sure you should be thinking only in terms of red and green. Red has typically been associated with danger, potentially dating back to the middle ages (citation needed). A quick Google image search for "delete" yields almost entirely red images. To me (and to bootstrap) green indicates success, red indicates danger. As deleting is a dangerous ...


165

Looking at this from a slightly different angle, where possible you could consider removing the confirmation entirely and switching instead to an "Do/Undo" process. This method is often used across the Google services: It has the advantages that it's culturally neutral and more efficient for the user (one-click rather than two to delete). Disadvantage ...


72

With all due respect, I think every answer so far has missed the mark somewhat. First of all, based on the Context section of your question ... Context Before deleting an album, the user is asked to confirm the action. ... we can deduce that this is not a success or error modal, but rather it is a confirmation modal, which implies a warning or ...


61

Your users have a point here. Being called a 'user' is similar to being 'the patient with the broken leg in room 213' instead of Mr Smith (or even worse: just 'the broken leg'), or a 'test subject' in a psychological experiment. Don Norman recommends calling them 'people', it's a very general term but it works. Depending on the context you can also consider ...


57

Here's a must-read article -- BestBuy saw a $300 million increase in annual sales via their online store by not requiring users to register at all to buy products (this means they would have to enter their address, etc. every time they bought something). If that's not enough, Later, we did an analysis of the retailer's database, only to discover 45% ...


49

Depends why I was on that page. Stack Exchange sites have that warning, which I appreciate because I may have a half-typed answer left in a tab when I try to close the browser. If it's just begging/bribing me to stay, then I think it would annoy.


38

All of them except "e-mail" and "Password". This is the minimum information you need to uniquely identify a user and allow them secure access to your site. The only other piece of vital information would be their address if you were shipping them something - but you can ask for that when they actually order something and not before. All of the other ones ...


35

Fun Solution: Translate the entire site into Farsi with English at the top that says "Not Afghani? Select a new Country" Less fun solution: Put the top 5 countries that visit your site as the top 5 choices. People chose the first when they realize they will have to dig through dozens of countries.


32

Not clear why "user" is dehumanizing. I never heard of a user that wasn't human, although I guess it's possible. Is it also dehumanizing to call someone who operates a car a "driver"? Maybe "user" has acquire certain negative connotations in your organization because of the attitude of certain (perhaps former) members of IT --those that say "user" with a ...


32

Users are more likely to think twice before clicking on something that is red. For which one of the two options do you want them to think twice before clicking? Which one of the two choices will potentially trigger more irreversible events? Source: http://en.wikipedia.org/wiki/Red#Warning_and_danger


26

My wife is a Certified General Accountant, so I asked her about this question. The standard accounting way is always to show negative numbers in parentheses. If you want to appeal to primarily financial professionals, that's the accepted practice. She also cautions against using red or drawing attention to a negative number. Highlighting a number ...


26

It's an interesting question, but not one that has to be dealt with directly. You should allow people to delete their information / accounts at any time. Passwords can be reset if you have access to an email account, and so as long as loved ones can gain access to the email account, this is not something that you have to deal with directly. Email access ...


25

If the form was rejected by Server-Side validation, the password should be blanked out since it shouldn't be sent back to the client. This problem is easily solved with inline validation though, you simply shouldn't be able to submit a form until it won't be rejected, and then no form data will be lost. Passwords should only be lost in the rare situation ...


25

I don't think this is about user intuition - it's much more about writing style and conventions. The norm in forms is that the heading serves a category label to the adjectives/nouns below. So Car Features should do the trick here. Another norm is to use imperative statements, but mostly for interactive controls (not labels), still you could also phrase ...


24

I would guess that users can't see why you require the country and so are picking the first one in the list just to get through the form. Perhaps you need to explain why you need this a bit more clearly. I notice you have: Please tell us where you live so we can show you books that are available to you at the bottom of the form, but this could be easy ...


24

People - as Don Norman says in this video at UX Week 2008 See also - I am not a user although I note their poll says 52% of people are happy to be called users! Manufacturers often refer to end-user, but I really don't like that term actually. Personally I've no beef with user in a tech environment, but I do use people as a generic term when talking ...


23

Put the most common countries first, as someone else already said. Also, consider setting an initial value based on IP lookup? It won't be right all the time, but it won't go wrong as often as your current method. :-) Definitely accompany it with something like "we need your address because... and have made a guess based on your IP address".


23

Forcing the user to do anything creates a User Experience that can feel desperate and low rent. There are many sites that will use any trick available to hook the customer - the question is do you want to work on a site like that? It's a moral issue more than a UX one.


20

I did a bit of research after reading through your questions and the current answers, and found that there is some evidence to suggest that preference for the color red in humans, like in other nonhuman primates, depends on the whether the context is friendly or hostile (Maier et al., 2009 and follow-up studies). As summarized in the abstract (emphasis ...


19

Usability is a subset of the whole User Experience. I would argue a product can not have a good UX without good usability; see Simon J. Hill's piece on Usability Vs. Experience. He frames the problem in a "problem solution ladder," where usability is a low level (but vital) rung, and too often it's considered the only important element by some companies. ...


18

The answer is in the question. You said: They're descriptions of fictitious people designed to represent the common traits and attributes of a broader audience demographic. Traits and attributes. Plural. They are made up combinations of several traits and attributes. Most people might have one or two, maybe even none. You might well spend a while finding ...


18

Possible redesign below: Notes: Color should not be used as the only indicator to accommodate those with color blindness (Red-Green being very common). I've used different icons as well as different colors for indication. Red has a "finality" to it and might make the user think further action is required to solve the problem. I've made the icon yellow ...


17

Your users are sending you a clear message: they don't want to tell their country at this point in the process (the control is straightforward and other users do specify their country, so I don't think they select Afghanistan by accident). You'll either have to convince them to tell it anyway, or listen to them. Looking at your website, I can think of ...


17

User confirmation is almost always a bad solution. It breaks the user's flow and there's a real risk of habitually clicking yes on the confirmation. It basically makes 99% of the actions require more attention to catch the 1% that go wrong. And it works poorly. This article explains it better than I can: http://alistapart.com/article/neveruseawarning Of ...


16

If you're referring to them as people, then "people" works. If (as I suspect) you are looking for a word that captures the sense of "users of our service", how about "clients" or "customers"?


16

There are several reasons this practice is common: The company wants to know who you are so their salesmen can follow up with you and help you on to a purchase; The company may want to know if you are one of their competitors before showing you the product (the higher the barrier to entry is of the market, the more important this becomes); The company ...


15

I don't know what they are complaining about, traditionally in psychology they are referred to as 'subjects'! When I've come up against this problem before I've used 'participants'. This has the connotation of 'active involvement' which is what they do in real life, and which you'd like them to keep doing when you're testing them.


14

Take a look at the Boersema T-Model of user experience, and you'll see UE is one of the branches/stems of specialisation within the wider UX field of practice. An exploration of this, with regard to a different stem (IA) is in this excellent article: The T-Model and Strategies for Hiring IA Practitioners: Part 1


14

CAPTCHAs are implimented for security not UX reasons (though a site with much spam is a site with poor UX), and they are extremely effective at stopping scripts, and other measures to stop scripts are usually worse "play this video and tell me what word you saw!" or not accessible (add the numbers in the picture!). CAPTCHAs win out in security for numerous ...



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