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The User Journey is used to map the current journey a typical user might take to reach their goal while highlighting gaps, pain points or frustrations but also opportunities of a better experience, both from the perspective of the user and the business. This is where typically competitor analysis are conducted to redesign a journey free from frustration and ...


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If you are analysing other products, this is called competitor analysis. If you have found problems with the user experience while evaluating these products, it is simply usability problems in competitor products. In a document, there will be a section called competitor analysis, under which there'll be a section called 'usability issues' (possibly under a ...


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This isn't really a framework issue as much as an overall corporate process issue. The bigger the organization, the more documentation and details it tends to require (which is antithetic to the agile process, but I digress...) That said... I am thinking of defining different components of this framework by establishing patterns in areas such as ...


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You could mention users current difficulties here in your user journey as this would form part of a reason as to why they would use your system but should not really be your sole focus for the entire user journey, you should include other information. Check out the link below it just covers what user journeys should contain. User Journeys - What they ...



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