New answers tagged user-research
1
Ask: Is it really worth it?
If people are leaving your website without registering, that's a big red flag to me that they either don't really need to use your site - or don't understand the value of your website. If the value were otherwise very clear, then it'd be worth the effort of providing the information you so dearly need to provide them the promised ...
3
My general tips would be:
Question whether you really need all the information you're asking for.
Ask for as little information up front as possible. Not the minimum that your site needs to run as a business - but the minimum that the user needs to continue at this point. You can collect the rest later on.
Explain why you need the information to the user. ...
4
First and foremost:
Don't require registration in a first place. OpenID is one of the ways to avoid registration.
If no registration is not an option, require only the most basic fields you really need to register someone. In 99% of cases, the only field which should be required is the e-mail address. You may put a password field too to avoid perturbing ...
0
While you might not be able to make direct comparisons between two systems, the SUS does provide a benchmark that you can use to make comparisons of the same system at different time periods. The key with SUS is that it provides an overall measure of system usability without making very specific distinction between the factors that contribute to usability, ...
3
In usability testing, what consensus from users is enough to throw out an idea in future iterations?
The ultimate answer to your question will depend on the number and quality (were they the right type) of users with whom you did the testing.
I would definitely think that 80% is good enough.
When it's almost 50/50 or where the preference is not obvious:
You can analyze to see if there are patterns in the differences between users and their preferences ...
0
I would start by going back to the recording of the session to see what questions the users were answering and try to figure out why they made the specific requests. Quite often, the underlying problems can be related though the recommended solutions from users are very different.
Ultimately, if you can't get any more information than what you already have, ...
2
In usability testing, what consensus from users is enough to throw out an idea in future iterations?
What you are referring to here is called UAT (User acceptance testing) and not usability testing.
That said, The truth of the matter is you cant satisfy everyone and there will always be users who dont agree with what you have proposed and will have a different view point. It is up to you to take the call on what design decisions to take and how much ...
0
It sounds like you need to to group some of the requests. Of the 6, what are the most closest ones?
As with many projects, it is sometimes ,and more ofthen than not, nessisary to do all 6 in a one by one fashion
4
Like pain, hunger is entirely subjective until you have measurable physical symptoms.
When I say I'm hungry, I haven't eaten in about a day and I need food. When my girlfriend says she's hungry, it means thad she hasn't eaten for about 2-3 hours and feels like a snack.
So, to try and get around this a little, I would present hunger in terms of something ...
2
I disagree with you regarding the idea that web applications don't have an end goal or target for users to achieve or complete. Everything in your system should have a purpose. And every purpose can probably be measured.
To answer your question though, I wanna go ahead and acknowledge that engagement as a calculation is very broad, vague, and changes per ...
0
The best tip is to go through the tasks that you have specified for the users yourself first and try to work out some of the issues that you face in terms of the environment, layout of the test area, the instructions. It will also give you a better idea of the amount of time and potential delay or interruptions that the actual user may face.
1
I think about this question a lot.
Clicky (http://clicky.com/) is pretty good for one page analytics and can get you the kind of granularity you need to measure user engagement the Google analytics and others don't. They can actually trace mouse activity on specific buttons and get times between button clicks etc. Think of it as a poor mans heat map and ...
6
The answer to your question depends on context (that means A/B testing*) :
1) Color of the background and surrounding buttons
You want the call to action button to out-stand so really it is more the text displayed, contrast, size and style than the colors that are going to make a difference.
As a rule you can consider that the bigger the button less ...
3
A couple methods my lab colleagues used in their 'diary' studies:
Sending sms during the day to remind the test subject to take a note. Can be contextual (time based reminders) or just generic prompts.
When the subject is signing up for the study, you can negotiate a time when you can daily/weekly/up-to-you: a) call them up and ask questions regarding ...
0
It is probably not going to help you. But I am not losing the occasion to present you this :
As you are willing to do Facebook wanted to have a little bit more feedback on the use of their application by their internal users
Facebook forcibly updates employees to the most recent beta version of
apps like Facebook For Android and Facebook Messenger. If ...
0
I think the problem here is that the design doesn't follow the web navigation conventions.
It does not have the typical persistent navigation:
first of all it makes me think a lot while it should be straightforward
its location is not standard; I would expect it at the top or on the left but not in the middle of the Home page (if that is the Home ...
2
Testers naturally are not like the users you will receive on your website. Users visiting your website will be there to seek out information about a product or service whereas a tester is there to just test functionality and see how the website flows. The primary buttons catch the eye a lot more than the subnavigation and are the obvious next step in ...
2
Add a lot more vertical white space between the links. This subtle isolation from the rest of the page gives your link columns a unique visual hierarchy that is easily distinguishable. The white space will add more legibility and dominance to your links.
3
I'm intimidated by the sentence "More options on Example page". I could make a mistake by clicking on one of the above links. I could arrive at a dead end. Then I'd have to go back. I would have lost time ... I would always choose the safe route through the overview page.
Secondly, I'm used to navigate from the general page to the more specific page. At the ...
8
I believe the users that didn't want to read much will find that the buttons are not obvious enough and the primary button stands out and it catches the attention.
I can suggest two options:
Create a subtle button for each link like the one shown in the image below
Use the same arrow as the other button and highlight it so the user can quickly identify ...
5
What probably happened is your test subjects scanned the page for a logical next step in navigating towards their goal. The buttons jump out at you and look like a logical step into the structure of the site. With such a clear action open for them, users will usually not spend much time figuring out what else to do on this page. If your test subjects were ...
1
There is no widely accepted standard for certifying software as "secure". Additionally it is practically impossible to be sure that software that is being installed hasn't been tampered with in some way.
Whether an IT department trust particular software will vary from department to department, and often has nothing to do with security. It is to do with ...
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