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Get in front of the user I have been working in a distributed team on a global product for 2 years now and user research is a real challenge. But if you can't reach your users your in a rock and a hard place. The experts will tell you do whatever it takes to get in front of your users, demand, sell, trick your way. I have to travel great lengths (physically ...


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I think you should be able to get a good grasp of a customer's wants, needs, and must haves via email better than any other method. When someone speaks they seldom stop to think about what they are saying and there is a tendency for departing from the subject at hand. If someone must sit still and write about it they are more likely to compose their thoughts ...


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Interview remotely Remote doesn't mean you can't interview folk. It just means you can't interview folk face-to-face. Interviewing people over Skype, Google Hangouts, etc. is still possible. Failing that (or as well as that) it's also possible to train up people locally to go do some of that research for you. Interview proxies In addition to that look ...


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Whether they have a right to do so is purely a political/corporate org/process question. Whether they should or not is entirely dependent on their abilities/expertise. In either case, the challenge is how do you handle it as the UX person? Some suggestions: always have business partner input formatted in the form of a user story if possible. The idea is ...


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Well if you look at Product Owner's (PO's) role from the SCRUM perspective, it's the PO job to write stories that indicate what users wants to do and why, then prioritize the list of stories and provide additional requirements as needed. In terms of how the user's goal is accomplished, which includes the UI & technology, that's really not the PO's job. ...


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Suppose everything does need to be changed. But do you know what you are trying to change it to? Most complex applications existed because the users have very specific needs that made them stick with it despite its shortcomings. I would see discovery in this case not about the existing application so much as just understanding the user's context. What are ...


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When considering user permissions I think there's a few general questions to ask that could apply to any project: ROLES & PERMISSIONS - will users have different roles, with unique permissions, that allow them to perform specific tasks within the system? For example, Super Admin, Editor, Writer, Moderator GROUPS - will users be grouped so that you can ...



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