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Like mentioned in the earlier answer, the simplest way is to ask the user. But there are ways to identify users' expertise before a survey, and frame questions accordingly. The explanation of these methods will take you step by step to my suggestion at the end of this answer, that derives a probable way to evaluate users' expertise during a survey. Brief ...


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I'm not sure what the benefit would be of going to a 3rd party environment to get generalized feedback from an unspecified population. If you product is already live, solicit user feedback and run a/b tests to learn about user preferences from those who are coming to the site. If the product is not live, get something live as quickly as possible (can be very ...


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Many of the modern sites are using some type of a guide which walk you through the basics. Google is using it when it redesign its applications (Gmail, Photos) and when it launched Inbox. It shows up when you first login to the service and is usually designed as quotes. When you complete the guide you no longer see it but you have the option to relaunch it ...


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From my experience users doesn’t read manuals from start to finish. They often find themselves in a solution where they can’t complete their task by their own or by asking a colleague. So when creating a manual we need to address this task based thinking. Which media to use is often irrelevant, more important it that the manual resolve the task at hand ...


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In my opinion I would leave it as is and let the users choose (I would think more would use google than twitter anyway), but if you want to do it that way I see a couple ways you could do it: Just tell the user your preferred option Have google as the default option showing, then under a dropdown panel of sorts have alternative options (twitter, fb, etc.) ...


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As Jonas said, the easiest way would be to just ask the users directly, especially since it is a survey. It may be in your interest to break your question down to specific areas of the website to be more granular. It may also help to phrase your questions/answers to fit in a Likert scale. Examples would be How comfortable are you with _____. (0 to 5) How ...


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People in Autistic spectrum often have issues with parsing high-contrasted visuals. This was researched as a Scotopic sensitivity syndrome: http://www.autism.com/understanding_irlens On the contrast and readability correlation in common population: http://www.uxbooth.com/articles/4-tips-and-tricks-for-more-legible-content/ According to the Web Content ...


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Maybe this is slightly off topic but one way to make your diary studies simpler and less hassle is to install the Lookback SDK into your app and set it up for diary studies. This way your user is recorded upon opening their open their app and the videos are uploaded to the cloud. No logging needed. I came across this post as i was browsing what people have ...


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Hmm, "international airport website" is a little too vague. Are you targeting people flying from this airport? Then it's easy - there should be plenty of people available for interviews at the airport: They have some experience with the airport (maybe even the website), they usually have some time (while waiting in a queue), and they probably have some ...


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Only show users something they can easily relate to Think about the scenario of a user wanting to delete a file on their computer. You could show them all the 1's and 0's along with a key of which bits are most or least important on the disk while letting them select the beginning sector and ending sector to erase. For most people this would be ...


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This can be as simple or as rigorous as you want it to be. I would start by card sorting and come up with as many items as can be thought of. width of sidewalk is it in good repair? can one walk with high heals, push a stroller, can kids use their scooter garbage slope (how steep is it going on hills) dogs crime smell (garbage, sewage, wonderful flowers) ...


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Seconding Devin's point about existing research - online dating has been studied extensively (particularly in the communications field), and the Pew Internet and American Life Project (gold standard) has ongoing research in the field. There was one part of your question that was concerning. That is, modern dating sites/apps are often targeted at certain ...


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There's a lot of valid research on this subject, and I mean A LOT. You could start with something general like http://mentalfloss.com/article/59509/11-results-studies-about-online-dating and go from there. Data is data. However, if you're looking to do your own research (which is valid and recommended), I suggest you to visit not the user's forums, but the ...


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Reddit has at least a couple subreddits (/r/tinder and /r/okcupid) where members of those dating apps congregate. You could (if it's okay to recruit there) post a link there to a survey site or a screener survey for more in-depth studies.


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I agree with Michael in that true validity of using this type of self-administered questionnaire really depends on how focused your questions are. As you've said, the research does not appear to find a clear winner with regards to the number of choices. Interpreting the data can also be done in a number of ways. Sometimes looking at mode instead of the mean ...


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There seems to be plenty of research around this particular topic, and not surprisingly it has been covered in a number of different psychology and marketing research papers (just google "optimal number of choices in a Likert scale"). Unfortunately, it is not easy to decide on what is the optimal number of choices because there are a number of different ...


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I agree with @Vincent but I want to point out that an Horizontal bar guided just by colors isn't probable the most user friendly way of displaying this data.. I would go with the classic pie chart or at least with horizontal stacked bars. Here some that I consider good examples: Pie chart: Stacked bars:


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I think you're right with the first point you raised - the type of the survey will determine the way you display the results. Showing the numbers is pretty important to distinguish the validity of the survey results. Obviously a small sample size is very likely to skew the results and in most cases this is not a good thing. An issue with displaying the ...



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