Hot answers tagged

7

Do they affect perception? No. In fact, the user will be grateful to see that you care. Think about it; who comes to your FAQ page? The users who really want to complete something but are not able to do so. And that visitors number would be less compared to those who complete the tasks without any issue - as you are stating that the website is easy to use. ...


3

And Apple uses white background for their videos on website. While using light background colors, make sure you apply shadows to the player so the visual content stands out. Take a loot at the Video Player UX on Pinterest Here are some aspects of dark color


2

I agree with you on all but number 3. I feel like the pop-up window asking if you're sure fits the "Permit easy reversal of actions" principle. Attempting to close a file isn't necessarily an error, however if the user has clicked it by accident, it allows them to change their mind. Simple error handling does fit, in a way, but I believe that the second ...


2

The FAQ purpose, which is to help users efficiently and effectively use your site, should guide your decision how many and what questions to include. Ommit obvious or trivial questions and include questions that : help users build a correct mental model of your site help them avoid costly mistakes help them perform a task much more quickly prevent ...


2

From my perspective, FAQ doesn't affect perception of site because it is just to give clear information related to service provide by the site.If it is possible to shorten the answer as much as possible then there will be no issue having many FAQs. If site is providing service at large scale then it is better approach to clear the difficulties of the user. ...


1

ISO9241-11 defines usability as: "The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use." You will note that the word simplification is not mentioned at all in this definition. Usability is about: Effectiveness - can users complete tasks, ...


1

Would my presence alter how they are timed? Yes, it would. It's known as the Hawthorne Effect, where subjects change their behavior simply because they are being observed. Measuring Usability has another writeup biases that also mentioned this effect: 9 Biases In Usability Testing. It's not a matter of you necessarily being in the room. The fact that ...


1

You need to spend a lot of time planning and thinking about what you want to get out of the test. When performing a usability tests you should be looking to gather quantitative and/or qualitative data. As a rule of thumb, in terms of time, a typical usability test can be broken down into three phases: Planning - 45% of time Executing the test - 10% of ...


1

As others have said, you shouldn't try influence the user in any certain direction for a usability test. Take a look at this test script, I found it really helpful in terms of framing the usability test and instructing the users to think out loud etc. In terms of analytics/data from your usability test, you could try using Canvas Flip - I haven't used it ...


1

What if you made it more of a discussion about business needs and goals? Example: In this screen users can search for X and compare it to Y. We understand this is important to your business because the difference between X and Y is often a place where cost savings can be identified. Do you agree this is an important part of your business? Another example: ...



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