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124

Users are bad at asking for what they need and great at asking for what they want. Anecdotal evidence from my own recent experience: We have a department that asked for a button that would generate a PDF report about some data. A few months later they asked for the report in the form of a spreadsheet. A few months after that they asked for additional ...


110

Here are two examples, one online and one offline 1. Train arrivals Subway passengers frustrated with waiting for trains routinely ask for more trains on the track. For metropolitan transit agencies globally, this is obviously a very expensive request. Analysis of passenger needs reveals that the uncertainty around the wait is as important as the ...


73

To me, the basic logic is this: It's better to have a fast app than a slow app. While there are many studies that show that faster applications provide better UX, it seems pretty axiomatic to me. I mean, generally in life if we want something done, then we prefer it to be sooner than later (with the exception of various aesthetic and, um, other activities ...


66

What was the right course of action here? Is there a point at which the user's fear of change becomes an important UX consideration in its own right? This is an interesting question - I believe the answer is yes. The core tenet of user centered design is considering the characteristics and needs of your users in your design. If the fear of change so ...


65

If you've seen The Simpsons episode "Oh Brother, Where Art Thou," you should remember what happened when Homer's half-brother gave him free reign over designing a car "for the average schmuck." The end result was expensive and looked ridiculous and didn't truly meet the user's needs, even though it had all the features he wanted. If the company truly ...


51

Normally the users have a point. It may not be the point they think, but that does not mean there is not a valid issue at the heart of it. The choice of (a) "old way" or (b) "our correct new way" is rather stark. I have re-factored a lot of UI's and occasionally missed a much loved short-cut. Always found there is a way of blending the better design for ...


40

Let's start with an old one from the Ford's founder: (Although there isn't actually any evidence Ford ever said it. Thanks to user Evil Closet Monkey for the disclaimer.) The UX Designer View Why is it important to know why they want what they think they want?: Simply because as a UX designer you should be the one designing the best solution and in ...


32

There are two issues that make focusing on user requests at face value problematic. The first is known as The Einstellung Effect This is a negative effect of pattern-following on finding optimal solutions: Einstellung is the development of a mechanized state of mind. Often called a problem solving set, Einstellung refers to a person's ...


29

UCD ∈ UX Put another way, user-centred design is a method (or process) to achieving good user experience. Here is an example UCD design flow using SAP (note arrows indicating a process): Source: SAP Design Guild


25

You should try performing A/B split testing to see which group of users is more productive. The first group will be denied coffee, but the application loads instantly. The second group will be given coffee while it loads. I would propose that the second group, despite the 8 minute delay will finish the days work first ;)


17

But of course, Yes! You can never ever underestimate the value of a good cup of coffee. You know for a fact that coffee is the number one most important thing in an office which could make the office worker succeed or fail, at least according to Baltimore Business Journal: The office coffee is more important than it seems … workplace experts say that ...


17

User Protection vs. User Irresponsibility The original question and several answers given show a gap between the understand of "protecting the user" and "avoiding user irresponsibility," so let's get that out of the way. Protecting the user is of paramount importance within the UX process. Avoiding user irresponsibility is impossible. Simple. ...


16

To my mind, the way we redeveloped it is unambiguously better. That's great, but "Better" does not always equal "Best". You may have thought you had "Best" before you received user feedback. However, the feedback you received should have thrown up red flags in your mind. What was the right course of action here? First, be willing to ...


16

On Agile From the various Agile-related concepts, I'd like to highlight two: It meant to combat requirements volatility (frequently evolving or changing requirements or their priority). It increases time to market. Agile, when used in the right context (and followed by the word), is nothing short of magic. The cost of changes within a properly managed ...


16

My anecdote: We were bulding a new version of a computerized machine. One requirement was to boot it in 30 seconds. We failed it by orders of magnitude. It created a big outcry. We asked why and heard that they had lost a lot of production time with the last version, because it crashed so often and needed to be rebooted quite frequently. Our new version was ...


14

User Experience is not devoted to suppress revolutionary ideas nor innovation. In fact User Experience is the opposite: making sure new ideas and innovation works the way users expect. User Experience has nothing to do with the business plan of Foursquare, but rather how to make the check-in User Experience as simple, easy to understand and joyful as ...


14

This is the however If the majority of users have rejected a design, it seems ludicrous for any UX professional to insist on that design because 'they know better what's good for the users'. Quite appropriately, the majority of the replies to your question follow that thinking. I would, however, like to offer an alternative take on this, which goes well ...


14

You might consider showing a tooltip on hover like:


13

In the beginning of the design phase I would recommend these methods to discover the users needs: 1. Contextual interviews. http://www.usability.gov/how-to-and-tools/methods/contextual-interview.html Basically follow a user around in the environment in which they will be using the product, performing the tasks which the products will help them perform. ...


13

Before ignoring the wishes of your users, you must first validate that your new solution is indeed better. The way to do this is to get a number of fresh, non-involved users of the system and test the existing and proposed options with them. When the uninitiated users prefer your new method, you have validated your approach, eliminated assumption and you ...


13

It can either be a matter of the context or simply a choice of visual style. If the form is displayed in the same context as other elements on the view (promotion message, login form, etc.) it can be a good idea to frame it in order to visually map it as a unity to the user and yield closure of completion. This is the case for eg. the Twitter sign up view: ...


13

A drop down is probably not your best option here. To make this task clearly understandable a more suitable UI would be some form of dual list as in the example below: This does not only offer a selection mechanism but also a constant visibility of what has been selected. Update: Given that you have limited manoeuvre around the design i would suggest ...


12

A conversation happens in time. Person 1 (P1) starts a conversation, the second person (P2) replies to what the first said (in the past) and then asks a third person (P3) what they think (in the future): download bmml source – Wireframes created with Balsamiq Mockups When Person 2 replies, they are replying to something that was said in ...


12

As a user, I will automatically think that a disabled text input field (or anything looks like this) means that the field is ultimately editable. Either the data that I supply on other fields makes it invalid for editing, or I have insufficient permissions to change the field's value. Bootstrap CSS does have the form-control-static class that you can use to ...


12

I'll take a different tack from some of the others on this. If users hate it then chances are it made their job harder instead of easier. Drawing an arbitrary line in the sand and saying that 75 items isn't worth doing text filtering seems silly as well. Real users interact constantly with the system you are building, where you only interact with it on ...


11

UXD describes what's designed (the experience). UCD describes the process (starting with user research and validated through artefacts like personas). In practice, most UX designers try to work in a user-centered way, but that's not always easy to achieve under commercial constraints, especially when the user and the customer are not actually the same person ...


10

UX - User Experience is the field of design enlighting and useable software. UCD - User Centered Design is a process of how to achieve this. So, UX can't be about hygiene factors by definition, because it is no process like agile, waterfall or UCD is. It's not about how to reach your goal, it's an area where you work. User Centered Design You said there ...


10

In your case I don't think there is an issue removing labels,Since you are using only select boxes in your form and there are no text fields, When users click on select box they are going to be presented with list of options so I don't think the issues of auto focus, lack of compatibility with browsers for placeholders plays an issue in your case.


10

As engineers we were given the example of the newly-opened office tower block. It was fitted with 3 lifts. As the tenants filled the building complaints arrived that the office workers were having to wait too long for the lift. Cue expensive consultants to revise the lifts' queuing algorithm. No reduction in complaints. Cue assessment of building an ...


9

Goals and vision are the question. User experience is the answer. User experience is not just about what users need. It's about meeting the product owner's goals or vision, while taking user needs into consideration. These goals or vision might be revolutionary or conservative. In addition, if you research both the owner requirements and the users' needs ...



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