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56

What was the right course of action here? Is there a point at which the user's fear of change becomes an important UX consideration in its own right? This is an interesting question - I believe the answer is yes. The core tenet of user centered design is considering the characteristics and needs of your users in your design. If the fear of change so ...


43

Normally the users have a point. It may not be the point they think, but that does not mean there is not a valid issue at the heart of it. The choice of (a) "old way" or (b) "our correct new way" is rather stark. I have re-factored a lot of UI's and occasionally missed a much loved short-cut. Always found there is a way of blending the better design for ...


28

UCD ∈ UX Put another way, user-centred design is a method (or process) to achieving good user experience. Here is an example UCD design flow using SAP (note arrows indicating a process): Source: SAP Design Guild


14

User Experience is not devoted to suppress revolutionary ideas nor innovation. In fact User Experience is the opposite: making sure new ideas and innovation works the way users expect. User Experience has nothing to do with the business plan of Foursquare, but rather how to make the check-in User Experience as simple, easy to understand and joyful as ...


12

A conversation happens in time. Person 1 (P1) starts a conversation, the second person (P2) replies to what the first said (in the past) and then asks a third person (P3) what they think (in the future): download bmml source – Wireframes created with Balsamiq Mockups When Person 2 replies, they are replying to something that was said in ...


12

In the beginning of the design phase I would recommend these methods to discover the users needs: 1. Contextual interviews. http://www.usability.gov/how-to-and-tools/methods/contextual-interview.html Basically follow a user around in the environment in which they will be using the product, performing the tasks which the products will help them perform. ...


12

Before ignoring the wishes of your users, you must first validate that your new solution is indeed better. The way to do this is to get a number of fresh, non-involved users of the system and test the existing and proposed options with them. When the uninitiated users prefer your new method, you have validated your approach, eliminated assumption and you ...


11

UXD describes what's designed (the experience). UCD describes the process (starting with user research and validated through artefacts like personas). In practice, most UX designers try to work in a user-centered way, but that's not always easy to achieve under commercial constraints, especially when the user and the customer are not actually the same person ...


11

To my mind, the way we redeveloped it is unambiguously better. That's great, but "Better" does not always equal "Best". You may have thought you had "Best" before you received user feedback. However, the feedback you received should have thrown up red flags in your mind. What was the right course of action here? First, be willing to ...


11

This is the however If the majority of users have rejected a design, it seems ludicrous for any UX professional to insist on that design because 'they know better what's good for the users'. Quite appropriately, the majority of the replies to your question follow that thinking. I would, however, like to offer an alternative take on this, which goes well ...


10

I'll take a different tack from some of the others on this. If users hate it then chances are it made their job harder instead of easier. Drawing an arbitrary line in the sand and saying that 75 items isn't worth doing text filtering seems silly as well. Real users interact constantly with the system you are building, where you only interact with it on ...


10

In your case I don't think there is an issue removing labels,Since you are using only select boxes in your form and there are no text fields, When users click on select box they are going to be presented with list of options so I don't think the issues of auto focus, lack of compatibility with browsers for placeholders plays an issue in your case.


9

Goals and vision are the question. User experience is the answer. User experience is not just about what users need. It's about meeting the product owner's goals or vision, while taking user needs into consideration. These goals or vision might be revolutionary or conservative. In addition, if you research both the owner requirements and the users' needs ...


9

UX - User Experience is the field of design enlighting and useable software. UCD - User Centered Design is a process of how to achieve this. So, UX can't be about hygiene factors by definition, because it is no process like agile, waterfall or UCD is. It's not about how to reach your goal, it's an area where you work. User Centered Design You said there ...


8

I would argue that denotatively speaking empathy (identification with and understanding of another's situation, feelings, and motives) is a basic tenet of UCD. Empathic Design is a specific intellectual construct with its own connotations. In the Wikipedia entry you linked, the Empathic Design process is as follows: Observation Capturing Data Reflection ...


7

You could think of Customer Centered Design as an inherited subset of User Centered Design. That means that you do not address only user in an anonymous way, but the user is also a customer. A more targeted user group always have the benefit that you can more fine grained find out the actual target, such as task completion, in this case finding things to ...


6

user-centric design and task-based are closely related, but different. Task-based design (in a simplified explanation) focuses on tasks that a user would/could carry out and designing flows, panels, etc. around those specific tasks. User-centric design (in a simplified explanation) is about focusing on the user and their needs, efficiency, clarity, etc. ...


6

Reading direction. The original media controls were developed by a Swedish engineer named Philip Olsson while working in Japan. Both modern Japanese and Swedish read from left to right, as do most languages. So left was used to indicated backwards, and right to indicate forwards. There is arguably also the additional concept in many languages (e.g. ...


6

Users reaction to change is an interesting topic, look at all the problems major services have when they update - Facebook/Windows 8/etc! Changes becomes a bigger issue where you have expert or repeat use users. They have invested in the process over time and will have developed a relationship with it. Even if the solution is easier from a pure usability ...


6

Joshua Barron's on the right track with his leading answer. I do see some additions to make, but I'm not cool enough yet to add comments. Let's stick with the simple assumption that the new UI is better than the old one. That way, we're just talking about the Developers who are Right, and the Users who are Wrong. The key problem then is how do you ...


6

The list in the drop down is not long enough to justify the text filtering (about 75 items). A very interesting statement. Scrollbars aside, I would test both UI's on yourselves and see how well you perform a searching task with 75 items with or without filters.


5

Information Architecture is a more specialized role than User Experience Designer. They can very well work together in the same project where the UXD deals with everything but IA core competences. You can look at the UXD as the project lead in IA related questions where IA deals with core IA tasks. Differences between Information Architecture and User ...


4

If you have a split in the user researchers and interaction designers, and the user researchers create a deliverable (personas) and pass it on to their client (interaction designers) then they have done nothing more than pass on a piece of paper to work from - an artifact. Personas should not be an artifact. And that's where the problem is - you're working ...


4

You're approaching this the wrong way. If you want people to use a tool or a methodology, you have two real options. Force them to use it even though they don't want to. You can only do this if you have the authority to do it, and people will only use it as much as they absolutely have to. You will have to police the new policy and spend energy on ...


4

Large table has usability issues, as headers could became invisible. As you matrix is rather sparse, you could use table with appropriate pairs. Grouping in some meaninfgul way will enhance perception. For static vesion it could look like this. For interactive version solution could be even better.


3

Universal design tries to plan and manufacture products (environments, buildings, furniture, etc.) that can be used by everybody, regardless of their age, gender or possible disabilities. Usually UD is used in context of physical objects, not software. User-centered design is a user interface design method that focuses the needs, goals and limitations of ...


3

Personas, brand ambassadors, and mascots are unrelated terms, although it's possible that there could in some situations be an overlap. Q1 A persona is a class or type of user that you represent by a distinct (usually imaginary) person. This allows you to think of this person when designing. You will usually have a number of personas for your product to ...


3

I would see it in the same light as any other animation that I might be using on an element. Be it a pulsating effect or a grow/shrink effect, or in this case a hide/show animation (coupled with a bounce effect). The advantage of a perfectly implemented animations are plenty and quite useful in UX, as pointed out in this Smashing mag article - A New Mobile ...


3

User research studies are a great way to get feedback on a product. Watching and listening is the best way to know what it's like to be the person using the software. This can also offer fresh perspectives after you've been working on a product for a while. Interviews are another opportunity to gain insight into your users. If you're making a professional ...


3

There are two aspects to it. The first one is brand reinforcement as the appearance of a well known brand such as intel or Microsoft helps authenticate the laptop. I know these details can be present on the system as well but these stickers help authenticate and reinforce a brand during displays as they highlight the key offerings. Another obvious reason ...



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