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72

To me, the basic logic is this: It's better to have a fast app than a slow app. While there are many studies that show that faster applications provide better UX, it seems pretty axiomatic to me. I mean, generally in life if we want something done, then we prefer it to be sooner than later (with the exception of various aesthetic and, um, other activities ...


66

What was the right course of action here? Is there a point at which the user's fear of change becomes an important UX consideration in its own right? This is an interesting question - I believe the answer is yes. The core tenet of user centered design is considering the characteristics and needs of your users in your design. If the fear of change so ...


51

Normally the users have a point. It may not be the point they think, but that does not mean there is not a valid issue at the heart of it. The choice of (a) "old way" or (b) "our correct new way" is rather stark. I have re-factored a lot of UI's and occasionally missed a much loved short-cut. Always found there is a way of blending the better design for ...


29

UCD ∈ UX Put another way, user-centred design is a method (or process) to achieving good user experience. Here is an example UCD design flow using SAP (note arrows indicating a process): Source: SAP Design Guild


24

You should try performing A/B split testing to see which group of users is more productive. The first group will be denied coffee, but the application loads instantly. The second group will be given coffee while it loads. I would propose that the second group, despite the 8 minute delay will finish the days work first ;)


17

But of course, Yes! You can never ever underestimate the value of a good cup of coffee. You know for a fact that coffee is the number one most important thing in an office which could make the office worker succeed or fail, at least according to Baltimore Business Journal: The office coffee is more important than it seems … workplace experts say that ...


17

User Protection vs. User Irresponsibility The original question and several answers given show a gap between the understand of "protecting the user" and "avoiding user irresponsibility," so let's get that out of the way. Protecting the user is of paramount importance within the UX process. Avoiding user irresponsibility is impossible. Simple. ...


16

To my mind, the way we redeveloped it is unambiguously better. That's great, but "Better" does not always equal "Best". You may have thought you had "Best" before you received user feedback. However, the feedback you received should have thrown up red flags in your mind. What was the right course of action here? First, be willing to ...


16

On Agile From the various Agile-related concepts, I'd like to highlight two: It meant to combat requirements volatility (frequently evolving or changing requirements or their priority). It increases time to market. Agile, when used in the right context (and followed by the word), is nothing short of magic. The cost of changes within a properly managed ...


14

User Experience is not devoted to suppress revolutionary ideas nor innovation. In fact User Experience is the opposite: making sure new ideas and innovation works the way users expect. User Experience has nothing to do with the business plan of Foursquare, but rather how to make the check-in User Experience as simple, easy to understand and joyful as ...


14

This is the however If the majority of users have rejected a design, it seems ludicrous for any UX professional to insist on that design because 'they know better what's good for the users'. Quite appropriately, the majority of the replies to your question follow that thinking. I would, however, like to offer an alternative take on this, which goes well ...


14

You might consider showing a tooltip on hover like:


13

In the beginning of the design phase I would recommend these methods to discover the users needs: 1. Contextual interviews. http://www.usability.gov/how-to-and-tools/methods/contextual-interview.html Basically follow a user around in the environment in which they will be using the product, performing the tasks which the products will help them perform. ...


13

Before ignoring the wishes of your users, you must first validate that your new solution is indeed better. The way to do this is to get a number of fresh, non-involved users of the system and test the existing and proposed options with them. When the uninitiated users prefer your new method, you have validated your approach, eliminated assumption and you ...


13

It can either be a matter of the context or simply a choice of visual style. If the form is displayed in the same context as other elements on the view (promotion message, login form, etc.) it can be a good idea to frame it in order to visually map it as a unity to the user and yield closure of completion. This is the case for eg. the Twitter sign up view: ...


13

A drop down is probably not your best option here. To make this task clearly understandable a more suitable UI would be some form of dual list as in the example below: This does not only offer a selection mechanism but also a constant visibility of what has been selected. Update: Given that you have limited manoeuvre around the design i would suggest ...


12

A conversation happens in time. Person 1 (P1) starts a conversation, the second person (P2) replies to what the first said (in the past) and then asks a third person (P3) what they think (in the future): download bmml source – Wireframes created with Balsamiq Mockups When Person 2 replies, they are replying to something that was said in ...


12

I'll take a different tack from some of the others on this. If users hate it then chances are it made their job harder instead of easier. Drawing an arbitrary line in the sand and saying that 75 items isn't worth doing text filtering seems silly as well. Real users interact constantly with the system you are building, where you only interact with it on ...


11

UXD describes what's designed (the experience). UCD describes the process (starting with user research and validated through artefacts like personas). In practice, most UX designers try to work in a user-centered way, but that's not always easy to achieve under commercial constraints, especially when the user and the customer are not actually the same person ...


11

As a user, I will automatically think that a disabled text input field (or anything looks like this) means that the field is ultimately editable. Either the data that I supply on other fields makes it invalid for editing, or I have insufficient permissions to change the field's value. Bootstrap CSS does have the form-control-static class that you can use to ...


10

UX - User Experience is the field of design enlighting and useable software. UCD - User Centered Design is a process of how to achieve this. So, UX can't be about hygiene factors by definition, because it is no process like agile, waterfall or UCD is. It's not about how to reach your goal, it's an area where you work. User Centered Design You said there ...


10

In your case I don't think there is an issue removing labels,Since you are using only select boxes in your form and there are no text fields, When users click on select box they are going to be presented with list of options so I don't think the issues of auto focus, lack of compatibility with browsers for placeholders plays an issue in your case.


9

Goals and vision are the question. User experience is the answer. User experience is not just about what users need. It's about meeting the product owner's goals or vision, while taking user needs into consideration. These goals or vision might be revolutionary or conservative. In addition, if you research both the owner requirements and the users' needs ...


8

Yes. Coffee is a good excuse, but it's not a good reason. The important thing here, however, is actually that it is no big deal for these users. Really! That's why you are observing them, to find out how they use stuff and feel about stuff. And for us software vendors this can be horrible and harrowing - because we care about other stuff. These users ...


8

If this is a business critical application, then the following might apply to the non-coffee drinkers: 8 minutes every morning * 22 working days per month * 12 months per year: 8*22*12 = 2112 minutes into hours => 2112/60 = 35.3 hours, which very roughly equates to a whole working week in the UK. If I was the boss, I'd be horrified! (However I do like a ...


8

I would argue that denotatively speaking empathy (identification with and understanding of another's situation, feelings, and motives) is a basic tenet of UCD. Empathic Design is a specific intellectual construct with its own connotations. In the Wikipedia entry you linked, the Empathic Design process is as follows: Observation Capturing Data Reflection ...


7

Reading direction. The original media controls were developed by a Swedish engineer named Philip Olsson while working in Japan. Both modern Japanese and Swedish read from left to right, as do most languages. So left was used to indicated backwards, and right to indicate forwards. There is arguably also the additional concept in many languages (e.g. ...


7

You could think of Customer Centered Design as an inherited subset of User Centered Design. That means that you do not address only user in an anonymous way, but the user is also a customer. A more targeted user group always have the benefit that you can more fine grained find out the actual target, such as task completion, in this case finding things to ...


7

Users reaction to change is an interesting topic, look at all the problems major services have when they update - Facebook/Windows 8/etc! Changes becomes a bigger issue where you have expert or repeat use users. They have invested in the process over time and will have developed a relationship with it. Even if the solution is easier from a pure usability ...


7

Joshua Barron's on the right track with his leading answer. I do see some additions to make, but I'm not cool enough yet to add comments. Let's stick with the simple assumption that the new UI is better than the old one. That way, we're just talking about the Developers who are Right, and the Users who are Wrong. The key problem then is how do you ...



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